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Assistant General Manager
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Benefits: 401(k) 401(k) matching Bonus based on performance Competitive salary Dental insurance Employee discounts Health insurance Opportunity for advancement Paid time off Parental leave Training & development Vision insurance Wellness resources About the Role:As the Assistant General Manager (AGM) at College HUNKS Hauling Junk & Moving, you’ll partner closely with the General Manager to lead daily operations, inspire the team, and deliver 5-star service on every job. You’ll help ensure our operations run smoothly — from job scheduling and routing to customer satisfaction and crew performance. This is a hands-on leadership role for someone who thrives in a fast-paced, people-centered environment and wants to grow into a General Manager position within the College HUNKS organization.This position includes, but is not limited to, the following:ESSENTIAL DUTIES AND RESPONSIBILITIES: Support the General Manager in recruiting, hiring, and training high-performing Captains, Wingmen, and Office staff Coach and mentor team members to deliver excellence in service, safety, and efficiency Reinforce a positive, energetic, and FUN culture aligned with our H.U.N.K.S. core values Conduct team huddles, safety meetings, and performance check-ins to keep everyone motivated and aligned Step in as acting GM when needed to ensure seamless leadership coverage Oversee daily operations including job readiness, routing, and team dispatching to ensure on-time, professional service Manage fleet maintenance, truck readiness, supplies, and equipment Ensure all jobs are completed safely, efficiently, and to College HUNKS’ brand standards Uphold compliance with company policies, safety standards, and DOT regulations Problem-solve operational issues quickly to minimize downtime and maintain client satisfaction Partner with the GM to achieve strong conversion rates for inbound and outbound sales opportunities Ensure every customer receives a WOW experience through exceptional communication and service Support team members in handling high-value or complex moving and junk removal jobs Address customer concerns promptly and professionally, maintaining our 5-star reputation Lead by example — demonstrating hustle, positivity, and attention to detail on every job Assist the GM in tracking and analyzing key performance indicators (KPIs) such as labor, revenue per job, and customer satisfaction Help manage scheduling and labor allocation to balance productivity and cost control Monitor expenses and identify opportunities to increase profitability and efficiency Support forecasting and planning to meet weekly, monthly, and quarterly business goals Collaborate with the GM and marketing team to grow local brand awareness and drive lead flow Support B2B sales and referral partnerships with property managers, real estate agents, and local businesses Promote repeat business and 5-star reviews by ensuring every customer interaction reflects our brand promise Participate in continuous improvement initiatives to enhance team performance, safety, and customer experience SKILLS & TRAITS: Proven ability to lead and motivate teams in a fast-paced environment Strong communication, organization, and problem-solving skills Hands-on leadership style with a commitment to customer satisfaction and safety Working knowledge of fleet management, dispatching, and job scheduling High level of integrity, professionalism, and accountability QUALIFICATIONS:2–3 years of leadership experience in operations, logistics, or a service-based industry (moving/junk removal experience a plus)Valid driver’s license (CDL preferred but not required)College degree preferred but not required We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. College Hunks Hauling Junk and Moving - Corp Office is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of that franchise. All inquiries about employment at this franchise should be made directly to the franchisee, and not to College Hunks Hauling Junk Corporate.
