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Senior Business Services AnalystAt Boston Scientific, we'll give you the opportunity to harness all that's within you by working in teams of diverse and high-performing employees, tackling some of the most important health industry challenges. With access to the latest tools, information, and training, we'll help you in advancing your skills and career. Here, you'll be supported in progressing whatever your ambitions.The Sr. Business Services Analyst leads CPQ system implementation and pricing process optimization to enhance quoting efficiency and global service sales operations, while collaborating cross-functionally to maintain product catalogs, streamline workflows, and support end users through tools like Salesforce and SAP. This role will manage organizational change, pilot technology-driven initiatives, and partner with IT to integrate Pricing and Model N practicesreducing price discrepancies and quote revisions. The incumbent is responsible for driving effective change management, refining business procedures, optimizing the lead-to-opportunity pipeline, and developing self-service analytics, the analyst fosters revenue growth.Your responsibilities will include:Serving as the business owner for Salesforce CPQ to improve quoting efficiency and accuracy; facilitate communications and training to drive rollout and adoptionLeveraging Salesforce Agentforce and GenAI to create data-driven business cases for AI-enabled solutions and quantify value in revenue uplift, cycle-time reduction, cost-to-serve savings; prioritize use cases, and define KPIs for pilot and rollout successPartnering with the global Service Sales organization to understand needs, identify opportunities for improvement, and implement technology-based solutions to resolve issuesSupporting end users by triaging issues, resolving defects, and delivering enablement and training content; be a subject-matter expert on Salesforce instance for service salesImplementing changes to GSMS product hierarchy, uphold standards, and promptly handle requests for new or extended materials; be the subject-matter expert for service materials (ZSER/KMAT), manage updates and maintain the offering catalog and global entitlement mappingIntegrating Pricing and Model N processes to minimize price exceptions and quote rework; partner with IT and Billing on order-to-cash handoffsCollaborating with IT to manage SAP S4 HANA transformation impacts and ensure quoting continuityFacilitating cross-functional workshops to identify and prioritize use cases, align on business requirements and to-be processes; partner with product owner to develop and deliver solutionsImplementing Lead to Opportunity funnel with Marketing Cloud; define SLAs, dashboards, and self-service analytics (Tableau/Power BI)Required qualifications:Bachelor's degree in business, engineering, information systems, or related discipline with hands-on Salesforce experienceMinimum 8 years of experience in a sales operations, business analysis, and/or commercial excellence roleExperience with change management and leading enterprise program/project rollouts; ability to facilitate training design and deliveryAbility to operate autonomously and influence cross-functional teams; ability to communicate effectively with individuals on all levelsExperience with executive-ready storytelling, workshop facilitation, and global stakeholder managementAbility to travel up to 5% globallyPreferred qualifications:Certified Salesforce AdminExperience with Salesforce Sales Cloud, Agentforce, Service Cloud, ServiceMax, CPQ and/or GenAI applicationsLean/Six Sigma (Green Belt or above)Marketing Cloud and/or Lead managementFamiliarity with SAP S4/HANA, KMAT (configurable materials) and/or ZSER service materialsExperience with MedTech or medical capital equipment, service contract lifecycle management, service business, and/or subscription models
