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ServiceNow Business Analyst

2 months ago

Franklin Township, United States InSource, Inc Full time

NO THIRD PARTIES PLEASE I am only able to work with the candidates I am not able to work with 3rd parties NO THIRD PARTIES PLEASE, I am able to do w2 or c2c but ALL c2c MUST be individual llc.$60-$70 hr, 18 Months +, Hybrid 2 days a week onsite Somerset NJ


Job Summary: As a ServiceNow Business Analyst you will be responsible for gathering and understanding business requirements and translating them into effective solutions using various modules of ServiceNow. This role will work closely with stakeholders across the business to identify process improvements and enhancements, streamline workflows, and optimize service management. This role has a passion for challenging the status quo, pushing for out of the box solutions versus customization, and enjoys growing their knowledge of the ServiceNow Platform.


Job Responsibilities:

• Requirements Gathering: Collaborate with business stakeholders to gather and document requirements for ServiceNow implementations, enhancements, and new use cases. Gathered requirements should be translated into actionable stories for development by other team members including success criteria and testing plans.

• Process Analysis: Analyze and assess existing business processes to identify areas for improvement, automation, and efficiency gains utilizing ServiceNow.

• Testing and Quality Assurance: Conduct thorough testing of ServiceNow changes to ensure business requirements are met and the delivered solution aligns with development standards.

• User Training: Develop and deliver training materials and sessions to educate users and stakeholders on how to use and make the most of ServiceNow.

• Documentation: Create and maintain comprehensive documentation of system configurations, processes, and changes for reference.

• Reporting and Analytics: Design, generate, and train users how to create reports and dashboards in ServiceNow for the purposes of evaluating team performance.

• Continuous Improvement: Proactively identify opportunities for ongoing improvement and innovation within the ServiceNow environment, addressing business needs and goals.


Preferred Qualifications/Skills:

• 5+ years of experience as a Business Analyst with a focus on ServiceNow.

• A ServiceNow certification is highly desired (e.g., Certified System Administrator, Certified Implementation Specialist).

• Strong understanding of IT service management principles and practices. ITIL (Information Technology Infrastructure Library) Certification is desired.

• Communication and interpersonal skills to facilitate collaboration with various stakeholders.

• Strong analytical and problem-solving abilities.

• Project management skills and experience are a plus, as are SCRUM Master or Product Owner certifications.

• Bachelor's degree in a relevant field (e.g., Information Technology, Business, or a related discipline).


Certifications:

• ITIL Certified System Administrator, Certified Implementation Specialist.

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