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Senior Security Manger

2 months ago

West Chester, United States Securitas Security Services USA, Inc. Full time

Senior Security Manager


We are seeking a new Senior Security Manager to support one of our key Global Clients in providing best-in-class security services. Leading a team of supervisors, and security officers, the role will involve engaging with the Client at a senior level and managing security projects ensuring appropriate standards of performance, conduct and behavior, motivating and encouraging them, as well as setting strong moral and ethical standards.


Our client is a trail blazer in sustainable technologies, using pioneering and scientific knowledge to maximize the efficiency of our planet’s natural resources. With such an innovative and forward-thinking client, we are looking for a Senior Security Manager who can push boundaries, challenge, and think innovatively in order to ensure that we provide exceptional service and added value wherever possible.


As a tactical leader, the Senior Security Manager role will be accountable for driving and implementing projects through to their satisfactory completion, on time, on budget and against pre-defined objectives.


Working with and across multiple internal and client stakeholders in the UK and at times globally the Senior Security Manager will be responsible for the development and execution of client excellence - implementing solutions enabling efficiency programs, growing, and strategically developing a strong partnership and network at all levels.


Ask yourself do you want to work for a leading employer who excels in security and client excellence that cares about sustainability and is committed to our planets future.


Benefits:

Depending on experience, Securitas will offer a salary of $77,000, in addition to a full benefits package that includes:


  • Medical, dental, vision, and life insurance
  • 10 accrued vacation days, 4 floating holidays, and 6 sick days
  • 401K


Essential duties and responsibilities:


Strategic Vision and Business Operation Goals - Establish weekly, monthly, and quarterly operations goals in support of the contract business plan. Provide regular updates to senior leadership on operations goals in terms of achievement/progress via reports, metrics, or other tools. Review all relevant reports to increase efficiency and productivity. Exhibit strong collaboration with all functional departments to achieve business goals. Strategic involvement in company and client programs, initiatives, committees, and task forces. Provide leadership oversight and guidance with direct reports to achieve goals.


Performance Management - Recruit, hire, and retain operations professionals through proper coaching and performance management. Establish performance goals for the security teams and continuously monitor progress. Ensure direct reports are effectively managing the performance and development of security personnel, including, but not limited to the completion of performance reviews, development plans for security officers, and potential Performance Improvement Plans for employees showing negative trending performance. Timely completion of all performance management processes for direct reports.


Training & Development - Identify team performance gaps and development areas and offer solutions to narrow the gap. Ensure all individual required training is completed, with a heavy emphasis on professional development and supporting processes. Provide leadership supervision in the development and execution of customized training and improvement processes for operations functions. Conduct regular staff and team meetings to discuss goals and strategy, celebrate successes, and share best practices. Maintain extensive knowledge of complex industry standards, current security issues, and technology and update managers on risks and threats that could impact the cluster and provide recommendations for proactive solutions and best practices.


Customer Service - Ensure 100% customer satisfaction through excellent and frequent client engagement. Lead by example in working with various other internal departments to resolve challenging customer service-related issues timely. Must be knowledgeable of the market, industry trends, competitors, and demographics to be successful in setting overall operations and customer strategies.


Other responsibilities:

  • Manage daily Security Officer operational staffing requirements and administrative functions, meeting business goals and objectives for assigned locations.
  • Conduct quality assurance inspections, monitor, and manage the Security Officers at the Senior.
  • Ensure subordinate supervisors understand and deliver orders, ensure sufficient resources are available to support and/or establish posts in a timely fashion, and are appropriately filled according to contract requirements and post orders.
  • Serve as Securitas’s contract liaison with client representatives to ensure delivery of the highest quality of service within a limited turnaround time.

Oversee the training and operational employment of Shift Supervisors and Security Officers

Ensure the highest standards of conduct, appearance, performance, and training are being always met.

Keep the District Manager apprised of contract performance by accurately communicating the status of compliance and identifying any deficiencies in a timely manner.


Qualifications:

  • Four-year degree in Criminal Justice, Business Administration, or a related field a plus.
  • Must have Minimum 5 years of professional‐level experience.
  • 3-4 years of high-level security experience would be preferred.
  • Experience in scheduling, operations, or other functions of the security industry is a plus.
  • Current state driver’s license, clean driving record (no points in prior 3 years), and ability to safely operate a Company vehicle required.
  • Energetic and focused personality with a demonstrated ability to take initiative, successfully handle and prioritize multiple competing assignments and effectively manage deadlines.
  • Demonstration of strong customer service orientation required, with the ability to effectively resolve client issues in a professional and service‐focused manner and to de‐escalate situations before they become hostile or unpleasant required.
  • Outstanding verbal and written communication skills are required including the ability to write effective and concise reports in neat, legible handwriting.
  • Must have a high level of technological acumen or mastery of Microsoft Office Suite, CCTV and access control systems, metal detectors, and web-based management platforms.Professional, articulate; and able to use good independent judgment and discretion.
  • Ability to effectively enforce post orders, security standards, and company policies equitably and consistently.
  • Experience in hiring, developing, motivating, and retaining quality staff.
  • Ability to successfully interact at all levels of the organization, including with clients, while functioning as a team-player is required.
  • Candidate must be available to work outside the normal shift schedule on an as‐needed basis and must be accessible by phone 24/7 for emergency response.


If joining our management team sounds like the right fit for you, please click apply today


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