Refund Analyst

Epitec

Job Title: Consumer Refund & Fraud Mitigation Analyst

Location: Greenville, SC, USA

Job Type: W2 Contract

Department and Role Overview:

Join our dedicated team as a Consumer Refund & Fraud Mitigation Analyst, where you will play a crucial role in ensuring the accuracy and integrity of our refund and fraud mitigation processes. This role involves managing consumer refunds, identifying potential fraud, and ensuring our customers receive the exceptional service they expect.

• Schedule: Monday - Thursday on-site, Fridays remotely.
• Pay Rate: $24 - 27/hourly

Key Responsibilities:

• Refund Management: Oversee and ensure the accuracy of consumer refunds, handling cases where repairs could not be made.
• Fraud Detection: Act as the final oversight for refund cases, identifying and addressing instances of potential customer fraud.
• Data Analysis: Use advanced Excel skills to compare and analyze data sets, ensuring accurate payments.
• Customer Interaction: Provide high-quality customer service, ensuring all refund and fraud concerns are addressed promptly and professionally.
• Collaboration: Work with security, compliance, and other internal teams to investigate and resolve flagged issues.
• Reporting: Document findings and report any alarming trends or schemes to leadership.

Key Points and Attributes:

• Experience: Prior experience in finance, quality assurance, policy compliance, and/or customer service.
• Knowledge: Familiarity with sales or service operations of electronic goods manufacturers and sellers.
• Skills: Strong analytical, interpersonal, communication, and time management skills. Proficiency in Excel (formulas and calculations) is essential.
• Attention to Detail: High attention to detail with the ability to prioritize tasks based on risk and internal KPI requirements.
• Documentation: Ability to accurately document and record all related information.

Skills & Tools:

• Top 3 Skills:
• Technical: Proficiency with Microsoft Word and Excel, particularly Excel formulas and calculations.
• Functional: Background in accounting/finance.
• Professional: Strong communication skills and customer-focused mindset.

Education and Certifications:

• Bachelor’s degree and 2-3 years of related experience; or
• High School diploma or GED and 3-5 years of related experience.

Join us at Epitec and be a part of a team that values accuracy, integrity, and exceptional customer service. Your role will be vital in ensuring that our consumers are supported and that fraudulent activities are identified and mitigated effectively.

Benefits:

• Medical, Dental, PTO, Holiday tailored to meet your needs. 401K/Match, $15,000 Life Insurance, Award-Winning Employee Care Program. Established and highly regarded reputation with Green Card and H1 processing.

Why should you choose Epitec?

We started Epitec with a single focus, “Placing People First.” Knowing every good endeavor begins with listening and understanding, we’ve set about challenging every part of the employment process. Bringing the proper connections together for the perfect fit.

How is Epitec different?

Epitec gets to know our prospective employees, using these insights to locate the perfect placement for you. We are there, every step of the way. Providing a best-in-class compensation package combined with the opportunity to grow financially and personally through your work.

What is the result?

Epitec represents the world’s top companies and works to fill their open jobs with the world’s best talent. That’s led to Epitec servicing an impressive list of Fortune 100 companies. We've also won many awards, including one of Crain’s Detroit Business “Cool Places to Work,” and 101 Best & Brightest – local, national and elite winner. And that’s just the beginning, as we work to innovate the way the world thinks about employment.