Customer Service Representative

2 weeks ago


Dallas, United States Collabera Full time
Description
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Customer Service Representative

Contract to Hire: Dallas, Texas, US

Salary: $22.00 Per Hour

Job Code: 355845

End Date: 2024-12-13
Days Left: 27 days, 2 hours left

Apply

Note:
  • The position is Hybrid (1 week in the office and 1 week working from home after a month of in-office training ).
  • This is a HIGH VOLUME call center role.

Position Details:
  • Position: Customer Service Representative 2
  • Industry: Banking/Financial Services
  • Job duration: 3 months ( Possible Extension )
  • Location: Dallas, TX 75202 ( Hybrid - 1 week in the office and 1 week working from home after a month of in-office training )
  • Training Shift: 8 AM - 4:30 PM CST - Monday to Friday - First two weeks on the job and will need to be in the office for the first month on the job.
  • Working Schedule: Monday - Friday ( Any 8 hours between 7 AM - 8 PM CST ) with some Saturdays ( 8 AM to 6 PM CST )
  • Parking Charges: $9 - $18/day
  • Pay Rate: $19.38/hour
  • Tentative Start Date: 12/09/2024

Roles and Responsibilities:
  • Support Customer Service; proactively seek ways to improve processes.
  • Front inbound calls and make outbound calls to customers looking for new mortgage financing.
  • Perform moderately complex customer support tasks.
  • Receive direction from supervisor and escalate non-routine questions.
  • Interact with client personnel on a range of information.

Required Skills:
  • Looking for talented individuals who have excellent communication and professional phone skills.
  • Experience handling a high volume of inbound and outbound calls in a call center environment.

Job Requirement
  • Customer service
  • Customer support
  • customer care
  • customer advisor
  • customer service specialist
  • call centre
  • call centre agent
  • inbound calls
  • outbound calls
  • high volume calls
  • chat support
  • customer advocate
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Gayatree Dash
  • gayatree.dash@collabera.com

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