Information Technology Manager

Job TitleIT INFRASTRUCTURE MANAGER DepartmentInformation TechnologyLocationSt Paul, MN; OnsiteReports toDirector of ITDirect ReportsSystem Administrators, Helpdesk TechsSchedule40 hours per week, Mon-Fri, as arranged with ManagerSalary$120 - $135 per year [depending on experience]Specific compensation is determined based on experience, qualifications, location, and internal equity considerations.Annual Incentive Pay5% target of earned base salaryBenefits OfferedHealth Insurance (medical, dental, vision), Life Insurance, Disability Insurance, 401(k) with employer match, Paid Time OffPosition SummaryThe IT Infrastructure Manager is responsible for the leadership and operational oversight of the companys IT infrastructure and integrated technology systems at three locations in the Twin Cities metro area. This includes end-users devices, physical and virtual servers, networking hardware, enterprise applications (including ERP), and other business-critical platforms. The role involves managing a small internal IT team, coordinating with third-party vendors, and partnering with business and enterprise leaders to align technology initiatives with organizational goals. This role will work closely with the Director of IT, the Business Technology Leader located in NCCOs Texas operation, and the General Manager of NCCO. Essential Duties and ResponsibilitiesAct as a hands-on technology leader, working directly with business leaders to assess needs, troubleshoot issues, and implement practical, scalable IT solutions.Serve as the primary point of contact for all IT operations, projects, and escalations, ensuring timely communication and resolution across the organization.Directly administer and support core IT systems, including networks, servers, enterprise applications, backups, and related systems.Manage, mentor, and work alongside a small team of system administrators and helpdesk staff, providing technical guidance and escalation support as needed.Perform day-to-day IT tasks as required, including system maintenance, patching, troubleshooting, user support, and incident response.Conduct regular 1:1 meetings, provide ongoing coaching, and complete quarterly and annual performance evaluations.Prioritize and assign work for internal staff while remaining actively involved in execution; coordinate and oversee third-party vendors and consultants.Develop, document, and enforce IT policies, standards, and procedures to ensure security, stability, and compliance.Maintain and execute the IT infrastructure roadmap, including lifecycle management of servers, storage, networks, and end-user technology.Manage IT contracts, licensing, and service providers (e.g., ISPs, licensing, maintenance agreements); drive standardization to reduce complexity and cost.Balance hands-on support, internal staffing, and outsourced services to meet evolving business demands.Participate in and oversee on-call coverage, after-hours maintenance, and critical incident resolution.Other duties and responsibilities as assigned.Qualifications/Skills/AbilitiesTo perform this job successfully, an individual must be able to perform each essential duty satisfactorily.The requirements listed are representative of the knowledge, skill, and/or ability required.Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. NCCO will train the right candidate to excel at this opportunity.Associate degree or equivalent experience in Information Technology or related field. Bachelors degree in computer science, Information Systems, or a related field preferred.Minimum 5 years of progressive experience in IT infrastructure with at least 2 years in a leadership role. Experience running a full-service IT department is strongly desired.Technical Skills:Strong project management skills and experience with multitasking across diverse initiatives.Familiarity with ERP systems (Syspro or equivalent)Microsoft 365 / Entra Administration expertiseNetworking fundamentals DNS, DHCP, switches, routing, and firewalls. Network+ Certification highly desired. Support cloud-based services and hybrid environments, including identity management, endpoint management, and cloud security controls.SQL Server administration and solid understanding of relational database design.Windows Server and Active Directory administration including Group Policy. Experience with Microsoft Office Suite and general software support.Knowledge of hardware troubleshooting and event log analysis.Ubiquiti networking products experience is a plus.Success Attributes:Strong leadership and mentoring abilities.Personal organization and attention to detail. Ability to communicate complex technical concepts to non-technical stakeholders.Customer-focused mindset and collaborative spirit.Proficient at balancing and prioritizing multiple tasks under pressure.Strategic thinking combined with attention to operational details.Conflict resolution and decision-making skills.Continuous learner with a proactive approach to self-improvement and team development.For 120 years, National Checking Company (NCCO) has developed USA-made products that drive success in the foodservice and hospitality industries. Through consistent innovation, NCCO offers a comprehensive range of solutions and technologies designed to streamline operations and enhance food safety and efficiency, including traditional POS essentials, food safety labels, automated labeling systems, digital food safety software, and brand fulfillment solutions tailored to unique brand requirements.Headquartered in St. Paul, Minnesota, NCCO operates integrated business divisions supported by production and warehousing facilities in St. Paul, Minnesota, and Fort Worth, Texas. With core values focused on respect for every individual, integrity, collaboration, innovation, and passion for excellence, NCCO fosters an environment that embraces diversity, equity, and inclusion.NCCO is an equal opportunity employer.www.ncco.com