National Director Admissions Training

National Director Of Admissions TrainingThe National Director of Admissions Training leads the design, implementation, and ongoing improvement of admissions training programs across all campuses. This role ensures that all admissions personnel are equipped with the skills, tools, and knowledge needed to drive enrollment growth while maintaining compliance and delivering an exceptional prospective student experience. The position collaborates closely with campus leadership, the national admissions team, and other cross-functional departments to standardize best practices, monitor performance outcomes, and foster a culture of continuous development.ResponsibilitiesDevelop and maintain a comprehensive national training strategy for admissions teamsCreate, update, and deliver training content, including onboarding, advanced skills, compliance, and ongoing professional developmentAlign training materials and delivery methods with organizational goals, accreditation standards, and regulatory requirementsConduct regular campus visits to deliver workshops, facilitate group trainings, and provide individualized 1:1 coachingFacilitate engaging, interactive training sessions (in-person and virtual) for new and existing admissions staffImplement coaching programs that reinforce training and support performance improvementPartner with campus-based and regional leaders to identify training needs and ensure consistent execution of best practicesObserve admissions interactions (calls, interviews, etc.) and provide actionable feedbackSupport underperforming teams or individuals with customized development plansMonitor training effectiveness through assessments, feedback, and performance metricsContinuously update training content to reflect changes in policies, systems, and best practicesAnalyze data to identify skill gaps and recommend targeted training solutionsContinuously refine training programs to adapt to market changes, new technologies, and evolving compliance requirementsCollaborate with compliance and quality assurance teams to ensure training aligns with regulatory standards and monthly audit resultsEstablish/maintain a high performance team of professional, motivated and engaged staff utilizing effective training, performance management and career-development activities while leading them to achieve established business results and performance metricsRecognizes and rewards employee contributions and achievementsOther duties as assignedQualificationsHS diploma or GED (required) and (14) years' experience or Bachelor's degree in Education, Business, Communications, or related field (preferred) and minimum ten (10) years' experienceMinimum five (5) years' experience in a leadership capacity (required)Knowledge base and experience should include sales, training, or admissionsExperience in higher education (preferred)Proficiency in CRM/SI systems and LMS platformsIndependently manage complex tasks and projectsCoach and mentor junior team membersAnalyze problems, evaluate alternatives, and implement effective solutionsPresent ideas in a compelling and structured format to diverse audiencesDemonstrate refined listening skills and emotional intelligenceFacilitate training sessions and cross-functional meetingsDrive consistent results in a fast-paced environmentLeverage enterprise-level tools and systems to streamline processesCreate new and better ways for the organization to succeedDevelop people to achieve their goals and support organizational successNavigate complex policies, processes, and organizational dynamics with easeOperate effectively in uncertainty and ambiguityWork independently, escalating complex or high-impact issuesDrive innovation to improve organizational successDevelop others to achieve individual and organizational goalsNavigate complex organizational dynamics with confidencePerform effectively amid uncertainty and ambiguityAble and willing to: Communicate, think, learn, and reasonUse computers and computer systems (including hardware and software) to process transactions, store documents, enter data, or perform assigned tasksSafely ambulate and/or maneuver when on-site at Company locationsDemonstrate and utilize active listening, inductive reasoning, information ordering and category flexibilityAbility to use good judgment, problem-solving and decision-making skillsAbility to maintain confidentiality and manage sensitive information with discretionAbility to work in a fast-paced environment where deadlines are essential and multiple projects are worked simultaneouslyAbility to gain, understand and apply information and data as it relates essential functions of the positionAbility to foster long-term relationships with stakeholdersOccasionally (less than 30% of workday) Ability to travel to local worksitesUse fine and large motor skills to operate a motor vehicleUse hearing and sight (both near and far vision) to operate a motor vehicleWork is performed indoors in a climate-controlled environment when on site at assigned company location. Employees must be able to safely ambulate when on company premisesThis position is designated as Remote. Employees must meet minimum technical standards for eligibility and participationOvernight and/or Local travel required (up to 50%)