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Information Technology Help Desk Analyst

3 months ago


Mesa, United States The Maxis Group Full time

Voted one of the Best companies to work for in Arizona



Required Knowledge, Skills & Abilities:

  • 2+ years of Service Desk related experience.
  • 2 years of experience supporting hardware, software, laptops, and desktops
  • 2 years of proven customer service experience.
  • Familiar with configuration, set-up, testing and troubleshooting of a variety of hardware including desktops, laptops, printers, sound and video-cards, peripherals, and handheld devices.
  • Familiar with installing, testing, and troubleshooting an array of software applications including multi-platform operating systems and third-party applications.
  • Familiar with basic troubleshooting support of LAN, WAN, Wireless, Cellular, Broadband.
  • Ability to handle multiple tasks concurrently and to completion.
  • Maintain a high level of professionalism and be accountable for actions.
  • Familiar with spyware removal and virus removal.
  • Ability to identify and organize tickets along with emails according to priority and forward tickets to the proper tier of technicians in the correct resolving group.


Preferred Knowledge, Skills & Abilities:

  • Knowledge of ticket management.
  • Experience with Active Directory.
  • Experience with Office 365.
  • A+ Certification.
  • Incident Management Experience.
  • Familiar with ITIL methodology and corporate environment.
  • Experience supporting mobile devices.

Experience with Apple products