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Information Technology Help Desk Analyst
3 months ago
Voted one of the Best companies to work for in Arizona
Required Knowledge, Skills & Abilities:
- 2+ years of Service Desk related experience.
- 2 years of experience supporting hardware, software, laptops, and desktops
- 2 years of proven customer service experience.
- Familiar with configuration, set-up, testing and troubleshooting of a variety of hardware including desktops, laptops, printers, sound and video-cards, peripherals, and handheld devices.
- Familiar with installing, testing, and troubleshooting an array of software applications including multi-platform operating systems and third-party applications.
- Familiar with basic troubleshooting support of LAN, WAN, Wireless, Cellular, Broadband.
- Ability to handle multiple tasks concurrently and to completion.
- Maintain a high level of professionalism and be accountable for actions.
- Familiar with spyware removal and virus removal.
- Ability to identify and organize tickets along with emails according to priority and forward tickets to the proper tier of technicians in the correct resolving group.
Preferred Knowledge, Skills & Abilities:
- Knowledge of ticket management.
- Experience with Active Directory.
- Experience with Office 365.
- A+ Certification.
- Incident Management Experience.
- Familiar with ITIL methodology and corporate environment.
- Experience supporting mobile devices.
Experience with Apple products