Front Desk Representative
4 weeks ago
As a Front Desk Agent with Aimbridge Hospitality, you will be responsible for providing exceptional guest service, registering guests, and ensuring a seamless stay experience. This role requires a positive and upbeat personality, with a focus on delivering outstanding customer service.
Key Responsibilities:- Register guests and handle check-ins and check-outs in a friendly and efficient manner.
- Provide accurate and timely information to guests regarding hotel services, facilities, and hours of operation.
- Handle requests for information, mail, and messages in an efficient and courteous manner.
- Maintain a clean and organized work area, and ensure the proper operation of the telephone switchboard.
- Be aware of all rates, packages, and special promotions, and be familiar with all in-house groups and closed-out dates.
- Have knowledge of and assist in emergency procedures as required.
- Perform other duties as assigned, including helping coworkers in other areas of the hotel and maintaining a high level of trust and responsibility.
- High School diploma or equivalent required; College coursework in a related field is helpful.
- Experience in a hotel or related field is preferred.
- Ability to work a varied schedule, including evenings, nights, weekends, and holidays.
- Ability to maintain a high level of trust and responsibility, and represent the company with a certain level of reputation and good character.
- Competitive benefits package, including medical, dental, and vision coverage, short-term and long-term disability income, term life and AD&D insurance, paid time off, employee assistance program, and 401k retirement plan.
Aimbridge Hospitality is an equal opportunity employer and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
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