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Client Services Administrator

2 months ago

Cockeysville, United States Ultimate Staffing Full time
Job Description: Manufacturing Client Services Representative

Position Overview: The Manufacturing Client Services Representative will act as the primary liaison between the manufacturing company and its clients. This role involves managing client relationships, addressing inquiries, and ensuring customer satisfaction. The ideal candidate will possess excellent communication skills, a strong understanding of manufacturing processes, and a commitment to providing exceptional service.

Key Responsibilities:

  1. Client Relationship Management:

    • Serve as the main point of contact for clients, addressing their needs and concerns promptly and professionally.
    • Maintain strong, positive relationships with existing clients and foster new client relationships.

  2. Order Processing and Management:

    • Handle client orders from initiation to delivery, ensuring accuracy and timely fulfillment.
    • Coordinate with production, shipping, and logistics teams to track orders and resolve any issues that arise.

  3. Issue Resolution:

    • Address and resolve client complaints or issues efficiently, working closely with internal teams to find satisfactory solutions.
    • Follow up with clients to ensure their issues have been resolved and they are satisfied with the outcome.

  4. Communication and Reporting:

    • Communicate regularly with clients to provide updates on their orders, including any delays or changes.
    • Prepare and present reports on client interactions, order status, and any issues encountered.

  5. Product Knowledge:

    • Develop a thorough understanding of the company's products and manufacturing processes.
    • Educate clients on product features, benefits, and usage to enhance their experience.

  6. Administrative Support:

    • Maintain accurate records of client interactions, orders, and transactions in the company's CRM system.
    • Assist with the preparation of quotes, invoices, and other client-related documents.

  7. Continuous Improvement:

    • Gather client feedback and communicate it to the relevant departments to improve products and services.
Desired Skills and Experience

Job Description: Manufacturing Client Services Representative
Position Overview:
The Manufacturing Client Services Representative will act as the primary liaison between the manufacturing company and its clients. This role involves managing client relationships, addressing inquiries, and ensuring customer satisfaction. The ideal candidate will possess excellent communication skills, a strong understanding of manufacturing processes, and a commitment to providing exceptional service.

Key Responsibilities:

Client Relationship Management:

Serve as the main point of contact for clients, addressing their needs and concerns promptly and professionally.
Maintain strong, positive relationships with existing clients and foster new client relationships.
Order Processing and Management:

Handle client orders from initiation to delivery, ensuring accuracy and timely fulfillment.
Coordinate with production, shipping, and logistics teams to track orders and resolve any issues that arise.
Issue Resolution:

Address and resolve client complaints or issues efficiently, working closely with internal teams to find satisfactory solutions.
Follow up with clients to ensure their issues have been resolved and they are satisfied with the outcome.
Communication and Reporting:

Communicate regularly with clients to provide updates on their orders, including any delays or changes.
Prepare and present reports on client interactions, order status, and any issues encountered.
Product Knowledge:

Develop a thorough understanding of the company's products and manufacturing processes.
Educate clients on product features, benefits, and usage to enhance their experience.
Administrative Support:

Maintain accurate records of client interactions, orders, and transactions in the company's CRM system.
Assist with the preparation of quotes, invoices, and other client-related documents.
Continuous Improvement:

Gather client feedback and communicate it to the relevant departments to improve products and services.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.