Assistant Resident Services Supervisor

Assistant Resident Services SupervisorExplore a career at EAH Housing. Start or continue a career in real estate development and management with EAH Housing. We are looking for talented and skilled professionals as we expand our property portfolio throughout California and Hawai`i. As a mission-based nonprofit organization and industry leader for more than 50 years, we live up to our values, and work to create opportunities to empower people to live better lives. Join us and make a difference today.What we offer:We offer a comprehensive benefits package that includes medical, dental, vision, disability and life insurance, as well as a 403(b) retirement plan with a 5% match. We also offer generous vacation accrual, holiday schedule, and work schedule flexibility. We believe in work/life balance. 15 days of vacation per year (which increases based on years of service) 10 paid sick days per year 13 paid holidays Flexible Start Times (REM Onsite Positions) We take care of our employees. Competitive Salaries 403b Retirement Plan with a match to every dollar you save for retirement, up to 5% of your pay Employee Wellness Program Comprehensive Medical Insurance Plans Affordable Dental & Vision Insurance Flexible Spending Account EAP Mental Health, Financial and Legal Services $1,500 Employee Referral Program EAH University, an in-house training programThis position is for a full-time Assistant Resident Services Supervisor to work at Villages of Moa'e Ku, a 192-unit affordable family housing community in Ewa Beach, HI. This is a Tax Credit / HMMF property. Qualified candidates must have 3+ years of social service experience working with the elderly, families and/or the disabled or some related field and a Bachelors degree in Social Service, healthcare, or related field, or equivalent combination of education and/or experience. Salary range: $23.75 - $37.00 per hour; hiring range for new employees is generally $23.75 - $31.00 per hour, DOE. Please note an offer will take into consideration the experience of the final candidate and the current salary level of individuals working at EAH in a similar role.Established in 1968, EAH Housing is one of the largest and most respected nonprofit housing development and management organizations in the western United States. EAH develops low-income multifamily housing, manages more than 222 properties throughout California and Hawai'i, and plays a leadership role in local, regional, and national housing advocacy efforts.EAH Housing puts its core values into action every day as our staff of 700 people serves 25,000 residents in 87 municipalities. We offer competitive wages, comprehensive benefits, professional development, and invest in our employees through extensive training programs.Position OverviewResponsible for oversight of the delivery of resident services programming at affordable housing properties that serve families, seniors, and individuals with special needs for assigned property(ies). Assists residents by connecting them with existing social services provided by public agencies or private practitioners within the community. Examines needs for on-site services and explores ways programs and services can be brought to the project. In addition to providing on-site resident services coordination at assigned property(ies), supervises Resident Services Coordinators and/or Activity Coordinators, as assigned. Understands and supports EAH's mission and core values.ResponsibilitiesCoordinates and oversees the delivery of services and program activities to residents both on and off-site.Supervises Resident Services and Activity Coordinator(s) in assigned properties or portfolio.As part of the Resident Services team, participates and assists in facilitating staff meetings with other Resident Services Coordinators.Working with Resident Services Supervisors, develops resident services coordination goals and programs consistent with property, portfolio and EAH goals.With input from the Resident Services Supervisors, prepares annual reviews for supervised staff.Provides mentorship to Resident Services Coordinators within assigned portfolio.Works with Resident Services Supervisors to create individual training plans for each person supervised.Utilizes and reviews results of intake survey to determine what types of programs and services would benefit the residents. Makes recommendations regarding programs and services based on survey results and needs of property/ies.Recruits, assists and links residents with services and program activities.Maintains data and resident participation reports and prepares all statistical and narrative program reports as required by funding entities and EAH management.Working with Resident Services Supervisors, provide input and monitor the onsite services budgets.Obtains written release/consent from residents to access their records and communicate with resource providers as appropriate.Defines and monitors individual service plans for seniors in transition because of aging and increasing need for services to "age in place," and residents whose behavior is detrimental to other residents and/or the resident's own ability to stay in permanent housing.Attends Resident Council meetings as needed and works with the Council and residents to encourage higher levels of participation and access to program activities.Interfaces with provider agencies, public agencies, and community volunteer groups to maximize effectiveness of program activities.Monitors participating agency involvement for quality and compliance with memorandums of understanding.Obtains resident feedback on effectiveness and quality of programs and their delivery.Participates in design and implementation of program evaluation with the Resident Services Manager.Provides assistance and referral services to all residents needing assistance.Sets up and maintains a directory of providers for use by project staff and residents.Educates residents on service availability application procedures, client rights, etc.Assists residents in building informal support networks with other residents, family and friends.Actively participates in EAH's Injury and Illness Prevention PlanRegular and predictable attendance.Other duties as assigned.Supervisory responsibilities: Supervises one or more Resident Services or Activity Coordinators.QualificationsEducation Bachelors degree in Social Service, healthcare, or related field, or equivalent combination of education and/or experience.Experience - 3+ years of social service experience working with the elderly, families and/or the disabled or some related field.