Digital Fulfillment Operations Manager at Celeb Marketing Agency
7 days ago
As a Fulfillment Operations Manager specializing in digital marketing, you will be responsible for managing the end-to-end fulfillment processes to ensure the timely and accurate delivery of digital products, services, or content to customers. You will lead a team dedicated to optimizing fulfillment operations, leveraging technology and data-driven insights to enhance customer satisfaction and drive business growth.
Key Responsibilities:
Fulfillment Strategy Development:
- Develop and implement strategic plans for digital fulfillment operations, aligning with marketing objectives and customer experience goals.
- Identify opportunities to streamline processes, automate tasks, and enhance efficiency in delivering digital products, services, or content.
Team Leadership and Management:
- Lead and motivate a team of fulfillment specialists, coordinators, or associates responsible for executing digital marketing campaigns and delivering on customer expectations.
- Provide guidance, training, and performance feedback to ensure high standards of quality and productivity.
Process Optimization and Automation:
- Evaluate existing fulfillment processes and systems, identifying areas for improvement and implementing solutions to enhance efficiency and scalability.
- Leverage automation tools and technology platforms to streamline workflows, reduce manual intervention, and expedite order processing and delivery.
Quality Assurance and Customer Experience:
- Establish and enforce quality control measures to ensure the accuracy, completeness, and integrity of digital deliveries.
- Monitor customer feedback and satisfaction metrics to identify opportunities for enhancing the digital fulfillment experience and driving customer loyalty.
Cross-Functional Collaboration:
- Collaborate with digital marketing teams, including content creators, campaign managers, and analytics specialists, to ensure alignment between marketing initiatives and fulfillment operations.
- Coordinate with IT, customer support, and other departments to address technical issues, optimize integrations, and resolve customer inquiries related to digital fulfillment.
Performance Monitoring and Reporting:
- Monitor key performance indicators (KPIs) such as order accuracy, delivery timeliness, and customer satisfaction scores.
- Generate regular reports and dashboards to track operational metrics, analyze trends, and provide insights for optimizing fulfillment processes and driving business results.
Qualifications and Skills:
- Bachelor's degree in Marketing, Business Administration, Operations Management, or related field.
- Proven experience in digital marketing or e-commerce operations, with a focus on fulfillment and customer service.
- Strong leadership and team management skills, with the ability to inspire and motivate cross-functional teams to achieve goals.
- Proficiency in using digital marketing platforms, e-commerce systems, and order management tools.
- Excellent analytical and problem-solving abilities, with a data-driven approach to decision-making and process improvement.
- Effective communication and interpersonal skills, with the ability to collaborate with stakeholders at all levels of the organization.
- Experience with project management methodologies and tools for planning, executing, and tracking initiatives.
- Knowledge of digital marketing best practices, customer journey optimization, and industry trends.
Preferred Qualifications:
- Master's degree in Marketing, Operations Management, or related field.
- Professional certifications in digital marketing, project management, or operations management.
- Experience with CRM systems, marketing automation platforms, and analytics tools.
- Familiarity with agile methodologies and continuous improvement frameworks.
- Previous experience in a leadership role within a digital marketing agency, e-commerce retailer, or technology company.
- Strong understanding of digital rights management (DRM) and copyright laws applicable to digital content distribution.
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Miami Beach, Florida, United States Mawer Capital Full timeJob descriptionAs a Fulfillment Operations Manager specializing in digital marketing, you will be responsible for managing the end-to-end fulfillment processes to ensure the timely and accurate delivery of digital products, services, or content to customers. You will lead a team dedicated to optimizing fulfillment operations, leveraging technology and...
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Miami Beach, United States Mawer Capital Full timeJob descriptionAs a Fulfillment Operations Manager specializing in digital marketing, you will be responsible for managing the end-to-end fulfillment processes to ensure the timely and accurate delivery of digital products, services, or content to customers. You will lead a team dedicated to optimizing fulfillment operations, leveraging technology and...
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