Customer Service Representative

2 weeks ago


Reading, United States Ammega Full time
Job Description

Responsibilities:

• Basic customer service skillset.

• Handle basic customer inquiries via phone, case queue, and email.

• Basic order and quote entry.

• Provide a seamless customer journey from quote issuance to order entry.

• Resolve simple customer issues and escalate complex cases as needed.

• Maintain accurate records of customer interactions in Salesforce.

• Work in CRM systems. Salesforce and collaborate with cross-functional teams.

• Claim management for various customer complaints.

• Ability to work independently and problem solve.

Qualifications:

• High school diploma or equivalent.

• At least 1 year of customer service experience.

• Strong communication and interpersonal skills.

• Basic computer and phone skills, familiarity with CRM software.Learn More

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