Help Desk Technician

2 weeks ago


Redmond, United States Robert Half Full time

Robert Half Technology is searching for an IT Support Technician for a hospitality client This is a 100% onsite in Redmond, Washington This is a long-term contract to hire opportunity.



Schedule: Monday-Friday (8-5pm)

Location: Redmond, Washington (100% onsite)



Responsibilities:

  • Provides technical support to staff and residents in multiple sites.
  • Participates in maintaining user access to network, software, and phone systems.
  • Provides training and assistance to computer end-users.
  • Image and performs setup of computers, laptops, smart devices, projectors, and other equipment.
  • Maintains and troubleshoots phone cabling, telephone extensions, line moves.
  • Participates in IT helpdesk ticketing ensuring they are processed and completed efficiently and timely.
  • Interfaces with IT staff, service providers, or related technical support services to resolve problems.
  • Assists the IT Manager in creating and maintaining IT documentation and maintenance procedures.
  • Other duties as assigned.



Requirements:

  • 2+ years of experience in Desktop Support/IT Support.
  • Experience providing remote support for a Citrix environment.
  • Expertise with Microsoft Windows OS and MS Office Suite.
  • Basic knowledge of network troubleshooting.
  • Proficient in AV equipment support.
  • Organizational skills
  • Customer service experience.



The pay range for this position is $29/hour to $33/hour. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.


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