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Help Desk Technician
2 weeks ago
Robert Half Technology is searching for an IT Support Technician for a hospitality client This is a 100% onsite in Redmond, Washington This is a long-term contract to hire opportunity.
Schedule: Monday-Friday (8-5pm)
Location: Redmond, Washington (100% onsite)
Responsibilities:
- Provides technical support to staff and residents in multiple sites.
- Participates in maintaining user access to network, software, and phone systems.
- Provides training and assistance to computer end-users.
- Image and performs setup of computers, laptops, smart devices, projectors, and other equipment.
- Maintains and troubleshoots phone cabling, telephone extensions, line moves.
- Participates in IT helpdesk ticketing ensuring they are processed and completed efficiently and timely.
- Interfaces with IT staff, service providers, or related technical support services to resolve problems.
- Assists the IT Manager in creating and maintaining IT documentation and maintenance procedures.
- Other duties as assigned.
Requirements:
- 2+ years of experience in Desktop Support/IT Support.
- Experience providing remote support for a Citrix environment.
- Expertise with Microsoft Windows OS and MS Office Suite.
- Basic knowledge of network troubleshooting.
- Proficient in AV equipment support.
- Organizational skills
- Customer service experience.
The pay range for this position is $29/hour to $33/hour. Benefits available to contract/temporary professionals, include medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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