Sr. Service Account Manager
4 weeks ago
United States of America
Location:
CAG11: ALC Other HG 1025 Cobb Place Blvd, Kennesaw, GA, 30144 USA
Sr. Service Account Manager - Automated Logic - Strategic Accounts
Carrier is the leading global provider of healthy, safe and sustainable building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire and security. We make modern life possible by delivering safer, smarter and more sustainable services that make a difference to people and our planet while revolutionizing industry trends. This is why we come to work every day. Join us and we can make a difference together.
Automated Logic Corporation (a subsidiary of Carrier), provides innovative building-management solutions that maximize energy efficiency and sustainable building operation while ensuring comfort. Its intuitive products control and monitor building functions such as heating, air conditioning and lighting for commercial office, education, health care, government, and data center markets through a global network of independent dealers and North American branch offices. Automated Logic is a part of Carrier Global Corporation, the leading global provider of healthy, safe, and sustainable building and cold chain solutions.
About this role
The Service Account Manager will “Own the Relationship” between Strategic Accounts Service Operations and the client. The successful account manager ensures that contracted services are delivered to ensure customer satisfaction while supporting Carrier’s Vision, Values and Culture.
Key Responsibilities
- Develop, refine, and update the service playbook for assigned customer program to support business improvement for areas of assigned programs including key stakeholders, invoicing and collection expectations, documentation standards.
- Coordinate and manage work to be performed for the customer.
- Ensure profitable execution of all service delivery plans and owner direct installation work.
- Effectively manage cash flow, costs, billings, and receivables
- Maintain profitability goals and positive cash flow within the portfolio.
- Effectively communicate financial status to the Service Operations Manager
- Ensure that the assigned customer portfolio is satisfied, and service agreement renewal rates are attained.
- Perform regular business reviews and consultive guidance with customers.
- Monitor Customer feedback including Net Promoter Score surveys and take appropriate action to resolve any concerns.
- Effectively manage the team of Field Service Engineers and/or Service Project Engineer(s), or Manager(s), as assigned.
Required Qualifications
- High School Diploma or GED
- Ability to travel domestically up to 25% of the time.
- 3+ years prior experience in HVAC and/or Building Automation
Preferred Qualifications
- Associate or bachelor’s Degree with 3+ years of experience.
- Master’s Degree with 1+ years of relevant experience.
- Excellent written and verbal communication skills.
- Strong business and accounting acumen.
- Must be able to multitask - be able to work on multiple tasks/ projects at one time.
- Strong ability to problem-solve.
- Able to build and foster a strong and proactive team environment.
- Able to coach and mentor employees.
- Must be well organized and demonstrate excellent time management skills.
#LI-Remote
RSRCAR
Carrier is An Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
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