Member Service Representative

7 days ago

Davenport, United States GreenState Credit Union Full time

POSITION SUMMARY:

The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries.  Provides information and/or answers questions regarding transactions and all Credit Union products and services.  This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions.  The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role.

 

GREENSTATE CULTURE:

At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

 

GreenState is proud to offer a Bilingual Pay Program for qualifying applicants.

 

Position details:

Monday through Friday from 8:30 am - 5:30 pm, plus 3 out of 4 Saturdays from 9:00 am - Noon.

Pay range for this hourly position is $17.39 - $23.40 with a monthly incentive opportunity and a progressive benefits package. 


ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

  1. Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision.
  2. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business.
  3. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities.
  4. Ensures confidentiality of member information.
  5. Supports a diverse and inclusive work environment.
  6. Ensures confidentiality of members account records and account information.  Request identification whenever necessary and provide account information to only those members listed as primary or joint owners.
  7. Makes weekly outbound service calls to members.
  8. Answers member questions or refer members to appropriate departments or supervisors.
  9. Assists with member account discrepancies, statement problems, complaints and escalates as necessary.
  10. Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials.
  11. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served.
  12. Maintains a satisfactory balancing record.
  13. Educates members and staff of the features and benefits of all our products and services.
  14. Refers products and services that benefit members to achieve team goals.
  15. Accepts and examines checks for endorsements and negotiability.  Determine availability of funds based on regulations and policy.  Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation.
  16. Processes mail and night deposit transactions.
  17. Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders.
  18. Participates in Opening and Closing procedures.  Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day.
  19. Complete daily work including balancing and reconciliation of drawer offages.
  20. Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up.  Ensure that enough, but not excessive, funds are always on hand .
  21. Assists in security procedures.  Has access to and is accountable for office keys and combinations.
  22. Balances, maintains, and corrects the coin machine and cash recyclers.
  23. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events.

JOB REQUIREMENTS:

  1. Interpersonal skills to represent the Credit Union in a positive way.
  2. High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty. 
  3. Thorough knowledge of deposit products and regulations.
  4. Accuracy in the handling of cash, recording daily transactions, and attention to detail.
  5. Good telephone manners and techniques.
  6. Ability to work with minimal direction and exercise sound judgment.
  7. Member account problem-solving skills.
  8. Proficiency with related computer applications, spreadsheets, word processing, and database applications.
  9. Ability to develop and maintain effective working relationships as a cohesive team.
  10. High school diploma or the equivalent (i.e. GED).
  11. Cash handling, sales, and customer service experience desired.
  12. Must be bondable.
  13. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand.

Reports to the Vice President/Branch Managers as assigned.
This position is not responsible for supervision of other employees.
GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union.

#IDLearn More

  • Member Service Representative

    2 weeks ago

    Davenport, United States GreenState Credit Union Full time

    POSITION SUMMARY:The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries.  Provides information and/or answers questions regarding transactions and all Credit Union products and...

  • Member Services Representative

    2 weeks ago

    Davenport, United States Scott County Family YMCA Full time

    Cris B., Member Services Representative says "My favorite part about working at the Y is meeting all the different people who come in - seeing new faces and building relationships everyday is rewarding." SCHEDULE: Sat/Sun PAY RATE: $12.50/hr The Member Services Representative is responsible for providing exemplary customer service to all members, callers,...

  • Customer Service Representative

    7 days ago

    Davenport, United States Nicole West - State Farm Agent Full time

    Benefits:Community engagementTeam outingsGreat office cultureCareer advancementOpportunity for advancementPaid time offTraining & developmentBonus based on performanceCompany partiesFlexible scheduleROLE DESCRIPTION:As a Customer Service Representative with M. Nicole West State Farm, you will generate the kind of exceptional client experiences that reinforce...

  • Customer Service Representative

    4 days ago

    Davenport, United States Nicole West - State Farm Agent Full time

    Benefits: Community engagement Team outings Great office culture Career advancement Opportunity for advancement Paid time off Training & development Bonus based on performance Company parties Flexible schedule ROLE DESCRIPTION:As a Customer Service Representative with M. Nicole West State...

  • Customer Service Representative

    2 months ago

    Davenport, United States Circle K Full time

    Circle K - 101 E Polo Park Blvd E [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and...

  • Financial Service Representative

    2 weeks ago

    Davenport, Iowa, United States University of Iowa Community Credit Union Full time

    About the RoleThis position is a critical part of our team, providing exceptional service to all members and staff of GreenState Credit Union. The Member Service Representative (MSR) will be responsible for handling daily transactions, answering questions, and providing information about credit union products and services.Key ResponsibilitiesPerform cash...

  • Customer Service Representative

    23 hours ago

    Davenport, Iowa, United States Kwik Trip, Inc. Full time

    Customer Service Representative OpportunityKwik Trip, Inc. is seeking a customer-focused individual to join our team as a Customer Service Representative in the Food/Guest Service department.About UsWe are a family-owned company that values treating others with respect and kindness. Our employees share 40% of pre-tax profits, making us a unique and rewarding...

  • Customer Service Representative

    2 weeks ago

    Davenport, Iowa, United States Taco John's - Paxton Keiser Enterprises Full time

    Experience a dynamic work environment at Taco John's in Davenport, where we strive to exceed customer expectations. As a Customer Service Representative, you will be an integral part of our team, contributing to the success of our restaurant.About UsTaco John's - Paxton Keiser Enterprises is a fast-paced and fun workplace, where every team member plays a...

  • Customer Service Representative

    7 months ago

    Davenport, United States U-Haul Full time

    Location: 3616 W Kimberly Rd, Davenport, Iowa 52806 United States of America Are you a people person? Do you love helping others? U-Haul is in search of friendly, motivated people for the position of Customer Service Representative. As a Customer Service Representative, you will work as part of a supportive team to be the face of U-Haul company's exceptional...

  • Service Station Representative

    2 weeks ago

    Davenport, Iowa, United States Walmart Full time

    Company OverviewAs a Service Station Representative at Walmart, you'll be part of a fast-paced and customer-centered environment. You will support fuel station operations by ensuring compliance with all regulations, maintaining clean and safe working conditions, and stocking shelves with customer-favorite items.Estimated Salary RangeThe estimated salary...

  • Food Service Team Member

    2 weeks ago

    Davenport, Iowa, United States Kwik Trip, Inc. Full time

    We are seeking energetic and positive individuals to join our team as Food/Guest Service coworkers. Located in clean, state-of-the-art facilities, you will provide the best customer and food service experience in our community.Responsibilities include:Maintaining a clean and inviting store environmentProviding exceptional customer serviceWorking effectively...

  • Customer Service Representative

    2 days ago

    Davenport, Iowa, United States LPT Retail Management Services Full time

    Job OverviewLPT Retail Management Services is seeking a highly motivated Customer Service Representative to join our team in Davenport, IA.ResponsibilitiesProvide exceptional customer service by responding promptly to customer inquiries and resolving issues in a professional manner.Work effectively as part of a team to achieve sales and customer satisfaction...

  • Customer Relations Representative

    7 days ago

    Davenport, United States Nicole West - State Farm Agent Full time

    Benefits:Team outingsCommunity engagementGreat office cultureBonus based on performanceCompany partiesOpportunity for advancementPaid time offTraining & developmentCompetitive salaryFlexible scheduleROLE DESCRIPTION:As a Customer Service Representative with M. Nicole West State Farm, you will generate the kind of exceptional client experiences that reinforce...

  • Customer Relations Representative

    4 days ago

    Davenport, United States Nicole West - State Farm Agent Full time

    Benefits: Team outings Community engagement Great office culture Bonus based on performance Company parties Opportunity for advancement Paid time off Training & development Competitive salary Flexible schedule ROLE DESCRIPTION:As a Customer Service Representative with M. Nicole West State...

  • Customer Service Representative

    2 weeks ago

    Davenport, Iowa, United States Plato's Closet Davenport Full time

    Job SummaryWe are seeking a highly skilled Customer Service Representative to promote all aspects of our business, including buying, selling, and merchandising. This role requires an individual who can provide exceptional customer service by assisting customers in an enthusiastic, timely, and knowledgeable manner.Main Responsibilities:Greet customers...

  • Customer Relations Representative

    2 days ago

    Davenport, United States Johanna Velazquez - State Farm Agent Full time

    Benefits: Bonus based on performance Free food & snacks Opportunity for advancement Paid time off ROLE DESCRIPTION: As a Customer Relations Representative - State Farm Agent Team Member with Johanna Velazquez - State Farm Agent, you will generate the kind of exceptional client experiences that reinforce the growth of a...

  • Patient Services Representative

    4 months ago

    Davenport, United States Vera French Community Mental Health Center Full time

    JOIN OUR TEAM!Vera French is looking for a Patient Services Representative to provide compassionate customer service to clients visiting our Central Park Office, located in Davenport. As a Patient Services Representative you will facilitate the smooth running of the mental healthcare environment and support the delivery of quality patient care. As the first...

  • Sales Representative

    12 hours ago

    Davenport, United States Cintas Full time

    Cintas is seeking a Sales Representative to focus on new business-to-business account development in our Facility Services Division. Responsibilities include prospecting, cold calling, setting appointments with prospects, presenting programs and meeting a sales quota. Sales Representatives will also transport samples of products for presentations. Cintas...

  • Sales Representative

    12 hours ago

    Davenport, United States Cintas Full time

    Cintas is seeking a Sales Representative to focus on new business-to-business account development in our Facility Services Division. Responsibilities include prospecting, cold calling, setting appointments with prospects, presenting programs and meeting a sales quota. Sales Representatives will also transport samples of products for presentations. Cintas...

  • Customer Service Representative

    2 weeks ago

    Davenport, Iowa, United States The Hungry Hobo Full time

    The Hungry Hobo is seeking a Customer Service Representative to join our team.About UsWe are a casual dining restaurant chain dedicated to serving high-quality food and providing excellent customer service. Our restaurants offer a welcoming atmosphere, making us the perfect destination for families, friends, and colleagues.Job SummaryWe are looking for a...