Desktop Support Technician I

2 weeks ago

Westfield, United States Carrington Mortgage Holdings Full time

We encourage collaboration, innovative thinking and work that endures. We reward initiative and informed decisions while empowering you to act in the best interests of our customers and our company.

Come join our amazing team and work In Westfield, IN.

The Desktop Technician II is responsible for Install, update, and repair personal computer hardware and software systems. Recommend, maintain, and implement desktop solutions in support of organizational business needs. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $25.00/ HR - $30.00/ HR.


What you’ll do:

  • Support, troubleshoot, research, and resolve computer hardware and software problems related to installations, operating system and application installations, network, hardware deployment and recovery, and installation and upgrade of new and existing computer equipment.
  • Build, configure, and modify workstations and images, including installation of operating systems, applications, and company-specific files; configuring security settings; adding hardware drivers; and updating/patching operating system/applications.
  • Build and modify software installation packages, including customizing application components, inputting company-specific details, and testing custom install packages. Perform maintenance tasks and configuration with desktop management software tools, including software updates and patches, remote control tools, application inventory and management, inventory reporting, imaging computers, and IT asset management.
  • Establish and maintain user accounts and passwords in accordance with company information security guidelines.
  • Provide support and implementation assistance for IT-related project activities as directed.
  • Manage enterprise software inventory system to track and distribute company approved software programs and updates.
  • Set up, move and/or transfer phone extensions.

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What you’ll need:

  • Knowledge of common software applications.
  • Ability to understand complex problems and to collaborate and explore alternative solutions.
  • Ability to make decisions that have moderate impact on immediate work unit.
  • Ability to organize and prioritize own work schedule on short-term basis (longer than one month).
  • Ability to add, subtract, multiply, divide and to record, balance and check results for accuracy.
  • Ability to express or exchange ideas by means of the spoken word, communicating orally with others accurately, audibly, and quickly.
  • High school diploma or equivalent.
  • Technical training in desktop management beyond high school preferred; some college or equivalent work experience preferred.
  • Microsoft Certified Systems Engineer (MCSE) certifications in applicable Windows operating system certification preferred; Desktop Administration Suite or comparable system certification preferred.
  • Three (3) to five (5) years of desktop support/technician experience.
  • Experience with MS Windows installation and troubleshooting.

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Our Company:

Carrington Mortgage Holdings is a holding company whose primary businesses include asset management, mortgages, real estate transactions and real estate logistics. Collectively, the businesses are vertically and horizontally integrated, and provide a broad range of real estate services encompassing nearly all aspects of single-family residential real estate transactions in the United States. Guided by a leadership team with a wealth of industry experience and guided by a consistent philosophy, Carrington maintains the necessary infrastructure to ensure stability and maximize value during any market cycle. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate. To read more visit: .


What We Offer:

  • Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
  • Access to several fitness, restaurant, retail (and more) discounts through our employee portal.
  • Customized training programs to help you advance your career.
  • Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
  • Educational Reimbursement.
  • Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.

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Notice to all applicants: Carrington does not do interviews or make offers via text or chat

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