Manager, Technical Support Engineering

2 days ago

Burlington, United States Salesforce.com Inc. Full time
To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts. Job Category: Customer Success Job Details: About Salesforce: We're Salesforce, the Customer Company, inspiring the future of business with AI Data CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place. Position: Manager, Technical Support Engineering in Burlington, MA Job Duties: Serve as a member of the Salesforce Commerce Cloud support team. Manage support team to achieve business objectives including the attainment of targets for customer satisfaction, employee satisfaction, service levels, resolution time, and project deadlines. Possess a strong understanding of web-based server-side technologies, including full-stack troubleshooting across Application, Web, and Database layers. Ability to jump on customer bridges and manage customer expectations as well as support customer escalations. Effectively represent the Support department on cross-organizational teams to deliver on organizational objectives. Participate in supporting and troubleshooting Commerce applications built using the Salesforce Commerce Cloud platform and API. Telecommuting is an option. Some travel to Salesforce offices may be required. Minimum Requirements: Master's degree (or its foreign degree equivalent) in Computer Science, Telecommunication System Management, Engineering (any field), or a related quantitative discipline, and two (2) years of experience in the job offered or in any occupation in related field. A related technical degree required (Computer Science, Telecommunication System Management, Engineering (any field)). Special Skill Requirements: (1) Salesforce B2C Commerce Developer; (2) HTML; (3) AppDynamics; (4) Java; (5) Splunk; (6) Apex; (7) Oracle; (8) TCP/IP; (9) Salesforce; (10) Networking; and (11) SQL (mySQL). Any suitable combination of education, training and/or experience is acceptable. Application Instructions: Submit a resume using the apply button on this posting or by email at: onlinejobpostingssalesforce.com at Job 17-2302. Salesforce is an Equal Opportunity & Affirmative Action Employer. Accommodations: If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form. Posting Statement: At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com . Equal Employment Opportunity: Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce. Salesforce welcomes all. J-18808-Ljbffr

by Jobble

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