Senior Program Manager, WWOS AMER SLP, Field

Senior Program ManagerThe AMER Security & Loss Prevention Field (SLP) Team is seeking an experienced Senior Program Manager to lead the design, development, and implementation of world-class security and loss prevention solutions for its newly emerging Quick Commerce (Amazon Now) business unit throughout the AMER region. Reporting to the field organizational leader for AMER S&LP, this role will serve as the subject matter expert for launching Amazon Now sites, establishing all S&LP programs from inception, and acting as the primary liaison between Worldwide Operations Security (WWOS) solution & services teams, S&LP field teams, and operations. The Senior Program Manager will be responsible for designing standard work and security-as-a-service models for remote field SLP support, developing tactical field support frameworks, and defining service level agreements (SLAs) to ensure 72-hour response times for general support and 4-hour response times for high severity incidents. Facilitate cross-functional collaboration to identify operational gaps, diagnose security vulnerabilities, and implement sustainable solutions. This role is located in Illinois, Texas, or Georgia and offers the unique opportunity to build the foundational security and loss prevention infrastructure for Amazon's emerging Quick Commerce business from the ground up.Key job responsibilities:Lead the launch and operational readiness of Quick Commerce sites across AMER markets, establishing scalable S&LP infrastructure from inception through steady-state operationsServe as primary S&LP liaison between Quick Commerce operations leadership, regional field teams, WWOS leadershipDevelop and implement a security-as-a-service model providing centralized S&LP support to Quick Commerce sites, including remote monitoring capabilities, shared investigative resources, and scalable response frameworks that maintain 72-hour general support and 4-hour high severity incident SLAsEstablish and monitor key loss prevention metrics including theft rates, WIM rates, operational shrink, exit screening performance, and incident response times specific to Quick Commerce operationsDesign and implement Quick Commerce-specific dashboards and weekly business review (WBR) processes to track S&LP performance and drive operational improvements through data-driven insightsDevelop comprehensive investigation protocols and case management processes for Quick Commerce sites, including coordination with Field Investigations teams and case tracking systemsPartner with technology teams to implement S&LP systems including CMS, exit screening solutions, access control platforms, and monitoring solutions tailored for Quick Commerce facilitiesDevelop and deliver comprehensive S&LP launch playbook including SOPs, site readiness checklists, training curricula, audit frameworks, and compliance validation processesDesign optimal S&LP staffing models based on risk assessment, operational volume, and business requirements; develop staffing ratios and role definitionsConduct comprehensive risk assessments including external threat analysis, internal vulnerability assessments, and site hardening recommendationsDevelop and manage S&LP budget including headcount planning, capital expenditure requirements, and operational expense forecastingEstablish audit and compliance frameworks to ensure adherence to S&LP policies, procedures, and regulatory requirementsDevelop and deliver training programs for Quick Commerce S&LP personnel including onboarding, professional development, and emergency response protocolsWork cross-functionally and cross-geographically with US and Canada stakeholders at all levels to support large-scale programs and initiativesProvide leadership, expertise, and technical/operational guidance to stakeholders and field teamsAnticipate bottlenecks, provide escalation management, make tradeoffs, and balance business needs versus constraintsPresent ideas to senior leadership, remain receptive to feedback, and quickly apply changesHandle confidential and sensitive information with discretionBasic Qualifications:5+ years of program or project management experienceExperience using data and metrics to determine and drive improvementsExperience owning program strategy, end to end delivery, and communicating results to senior leadershipBachelor's degree5+ years of security and loss prevention roles, or 5+ years of security and loss prevention experienceExperience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident responseProven track record of launching new programs or site types from inceptionPreferred Qualifications:Master's degree, or MBA in supply chain, business, engineering, finance or related technical or quantitative field2+ years of driving process improvements experienceExperience managing, analyzing and communicating results to senior leadershipKnowledge of project management tools and softwareProject Management Professional (PMP) certificationKnowledge of Lean Six SigmaExperience managing multiple projects, prioritizing, planning, and managing timeExperience in security and loss preventionExperience working with data and analyticsExperience with one or more analytics visualization tools (e.g., Excel, Tableau, QuickSight, MicroStrategy, PowerBI)7+ years of leading loss prevention and inventory shrink reduction experienceExperience with security equipment such as intrusion detection devices, access control systems, etc.Experience managing S&LP operations in high-velocity, small-footprint facilities.Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.The base salary range for this position is listed below. Your Amazon package will include sign-on payments and restricted stock units (RSUs). Final compensation will be determined based on factors including experience, qualifications, and location. Amazon also offers comprehensive benefits including health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage), 401(k) matching, paid time off, and parental leave. Learn more about our benefits at https://amazon.jobs/en/benefits.USA, GA, Atlanta - $115,600.00 - $160,000.00 USD annuallyUSA, IL, Chicago - $115,600.00 - $160,000.00 USD annuallyUSA, TX, Austin - $115,600.00 - $160,000.00 USD annuallyUSA, TX, Dallas - $115,600.00 - $160,000.00 USD annuallyUSA, VA, Arlington - $115,600.00 - $160,000.00 USD annually