Sales Representative

2 weeks ago

Champaign, United States Altorfer Inc Full time


Parts & Service Sales Representative, Power Systems

Req No.

2024-4988

Category

Customer Service/Support

Location

US-IL-Champaign

Type

Regular Full-Time

Union or Non-Union

Non-Union

Division

Power Systems

Company

Altorfer Inc

Working Hours/Days

8:00AM - 5:00pm Mon - Fri, Saturdays as needed

Overview

Join our team as a Part and Service Sales Representative (PSSR) where you will play a pivotal role in connecting with Electric Power Generation equipment users. Your primary responsibility is to present optimal maintenance and repair solutions offered by Power Systems. Drive the achievement of lower operating costs for users by recommending suitable service options and upgrades. Cultivate and nurture strong customer relationships to address immediate service needs and secure long-term maintenance agreements. Uphold the highest customer service standards, aiming to enhance sales volume and ensure unparalleled customer satisfaction. This role requires exceptional organizational skills, self-motivation, and proficiency in sales and communication.



Basic Duties

  • Collaborate with New Machine Sales/Rental, Parts, Service, and Inside Sales teams to ensure exceptional customer satisfaction for Engine and Generator services.
  • Actively promote the sales of POW-R-GUARD long-term service agreements in the assigned territory.
  • Advocate for sound maintenance practices among customers.
  • Apply effective sales techniques, including prospecting, telemarketing, and delivering compelling sales presentations.
  • Actively pursue engine opportunities within the Prospect Customer list.
  • Profile assigned accounts as directed by the Product Support Sales Manager, conducting periodic maintenance throughout the year.
  • Maintain an in-person account frequency of 12 visits per week.
  • Promote ongoing service and parts special sales promotions, such as long-term service agreements, Extended warranties, and CAT Remote Asset Monitoring.
  • Record all customer communication and topics discussed in the company CRM system.
  • Monitor and update the customer database for changes in contact names, addresses, phone numbers, machine data, and other relevant information.
  • Keep a library of all Caterpillar service publications and assist in maintaining engine serial numbers/unit numbers and customer contact information using the company CRM system.
  • Participate in factory visits, engage with local trade associations, and contribute to related commercial marketing account activities.
  • Actively seek non-Cat sales opportunities in a defined territory and report customer contact information and current competitors in the company CRM system.
  • Assist in resolving credit issues if a customer‘s account becomes delinquent.


Qualifications

  • High School Diploma or equivalent is required.
  • Prior sales experience a must.
  • EPG experience in sales and service is highly preferred.
  • Must be able to lift 20 lbs.
  • Must be able to handle general math calculations on money, weight measurement, volume, and distance.
  • Must have PC experience with MS Excel, Word, and general computer literacy.
  • Multi-tasking with good communication, planning & organizational skills are needed
  • Must be able to take the initiative and work under limited supervision.
  • Excellent communication skills (written, e-mail, and verbal) are required.
  • Must possess a valid driver‘s license with clean driving record. This includes no more than 2 minor violations within the past 3 years and no major violations within the past 5 years (Motor Vehicle Report will be performed on final candidate).


Physical Requirements/Working Conditions

This position will spend a good portion of time traveling to customer jobsites. May work in an office environment, sitting at a desk for a period of time to answer phone calls or use a keyboard to complete documents and communicate through email. May be required to wear appropriate safety equipment (IE- Safety glasses or side shields) when needed. May on a continuous basis walk, bend and lift up to 20lbs and on occassion up to 75lbs. Must be flexible to work varying schedules and hours as needed. The physical demands described above are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Why Work for Altorfer?
At Altorfer, our iron is just the beginning. Our people make our company successful, and we would not be who we are without them. As a third generation, family-owned company created in 1957, we bring our values into how we do business. Everyone from technicians, sales representatives, administrative professionals, or somewhere in between is part of the ‘A-Team‘ and is critical to our success. Here at Altorfer, we have over 35 locations and 1300 employees with long tenure for you to learn from. We have a collaborative, family valued culture, with a great reputation in the industry. A company that offers competitive pay, excellent benefits, and a remarkable team of people to work with.



Need help finding the right job?

We can recommend jobs specifically for you

Click here to get started.

  • Retail Sales Representative

    1 week ago

    Champaign, Illinois, United States Walgreens Full time

    Job Overview: As a Retail Sales Representative at Walgreens, you will play a vital role in delivering an exceptional customer experience. Key responsibilities include modeling and delivering distinctive customer service, registering sales on assigned cash registers, and providing courteous checkout service.Salary Information: The estimated salary for this...

  • International Sales Representative

    7 days ago

    Champaign, Illinois, United States Pacific Advisory Service Full time

    Job OpportunityPacific Advisory Service has an exciting opportunity for an International Sales Representative to engage in outside sales for new products produced by our parent company in Japan. The successful candidate will have professional Japanese/English translation and interpretation skills and experience in agribusiness.

  • Part Time Sales Representative

    7 days ago

    Champaign, Illinois, United States Circle K Stores, Inc. Full time

    Job SummaryCircle K Stores, Inc. is hiring a Part Time Sales Representative to join our team. As a Part Time Sales Representative, you will be responsible for providing exceptional customer service, maintaining store appearance, and supporting sales goals in a fast-paced retail environment.Estimated Salary: $11-$14 per hour based on experience and...

  • Outside Sales Representative

    3 months ago

    Champaign, United States Strongs Marketing Group LLC. Full time

    Job DescriptionJob DescriptionResponsibilities:As a Sales Manager, you will:Lead and motivate a team of sales representativesDevelop and implement sales strategies to achieve company goalsMonitor sales performance and provide feedback and coachingConduct regular training sessions to enhance team skillsFoster a positive and collaborative team...

  • Sales and Service Representative

    7 days ago

    Champaign, Illinois, United States Express Full time

    **About the Role:**As a Sales and Service Representative at Express, you will play a vital role in delivering an exceptional customer experience. You will be responsible for greeting customers, answering questions, and processing transactions while maintaining a high level of product knowledge.**Key Duties:**Greet customers promptly and assist with...

  • Enterprise Sales Development Representative

    3 weeks ago

    Champaign, Illinois, United States Express Employment Full time

    We are seeking a driven and results-oriented Enterprise Sales Development Representative to join our team at Express Office in Champaign, IL.As an Outside Sales Representative, you will be responsible for proactively identifying and developing new business opportunities within your assigned territory. You will build and maintain strong relationships with...

  • Outside Sales Representative

    4 weeks ago

    Champaign, United States Express Employment Full time

    Job DescriptionJob DescriptionTop JobLocated in Champaign, ILSalary: $50,000-60,000Job Title: Outside Sales RepresentativeKey Responsibilities:Proactively identify and develop new business opportunities within assigned territory.Build and maintain strong relationships with clients, understanding their needs and offering tailored solutions.Conduct...

  • Sales Representative

    3 weeks ago

    Champaign, Illinois, United States Monster jobs Full time

    OverviewWe are a world-class team that rewards high performance and promotes from within. As a leading provider of pest control services, we offer a competitive salary and many opportunities for growth and development.SalaryThe estimated annual salary for this position is $60,000 - $80,000, depending on experience and qualifications.Job DescriptionAs a...

  • CSR/Sales

    1 month ago

    Champaign, United States Express Employment Full time

    Job DescriptionJob DescriptionLocated in Champaign, ILSalary: 50KExciting Opportunity: Sales & Customer Service RepresentativeAre you a people person with a passion for sales and delivering top-notch customer service? Join our team as a Sales & Customer Service Representative and play a key role in driving success while building lasting customer...

  • Outside Sales Representative

    3 months ago

    Champaign, United States F.E. Moran Group of Companies Full time

    Job DescriptionJob DescriptionSales Executive, Service & InspectionIs this you?You are passionate about selling and delivering real solutions in Fire ProtectionYou are motivated to get it done with a “won’t quit” attitude – consistently meeting or surpassing sales targetsYou thrive on identifying, networking, and acquiring new customers to secure...

  • Sales and Service Representative

    7 days ago

    Champaign, Illinois, United States Circle K Full time

    Job SummaryCircle K is hiring a Customer Service Representative to work evening shifts.Duties and ResponsibilitiesProvide outstanding customer service and resolve issues in a professional mannerAccurately process transactions and maintain a clean and organized store environmentOperate various equipment and systems as neededCompensation and BenefitsAn...

  • Sales Floor Team Member

    7 days ago

    Champaign, Illinois, United States Torrid Full time

    About the RoleWe're looking for a skilled Sales Associate to join our team at Torrid. As a sales floor representative, you'll be responsible for creating a positive shopping experience for our customers.Key ResponsibilitiesIn this role, you'll:Ensure excellent customer service, addressing customer inquiries and concernsMaintain visual merchandising...

  • Customer Service Representative

    4 weeks ago

    Champaign, United States Circle K Full time

    Circle K - 1301 S Mattis Ave [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment...

  • Truck Care Sales Representative

    3 weeks ago

    Champaign, Illinois, United States Loves Travel Stops & Country Store Full time

    Company OverviewLoves Travel Stops & Country Stores is a family-owned and operated business headquartered in Oklahoma City with over 40,000 team members in North America and Europe. We have been fueling customers' journeys since 1964 through our network of travel stops and convenience stores.SalaryThe estimated salary for this role is around $55,000 -...

  • Residential HVAC Sales Representative

    7 days ago

    Champaign, Illinois, United States Bratcher Heating & Air Conditioning Full time

    At Bratcher Heating & Air Conditioning, we are dedicated to providing top-notch heating, cooling, and geothermal solutions. As a Residential HVAC Sales Rep, you will be the driving force behind building and maintaining customer relationships.The estimated annual salary for this role is $60,000 to $90,000 per year.Key Responsibilities:Propose tailored...

  • Retail Experience Representative

    7 days ago

    Champaign, Illinois, United States Circle K Full time

    Job Overview:We are seeking an exceptional Customer Service Representative to provide top-notch customer experiences at Circle K.Salary Information:The estimated hourly wage for this role is between $15 and $20, taking into account location and industry standards.Responsibilities:Deliver outstanding customer service by responding promptly to inquiries and...

  • Customer Service Representative, PT

    3 months ago

    Champaign, United States Circle K Full time

    Circle K - 59 E Green [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Customer Service Representative, Overnights

    3 months ago

    Champaign, United States Circle K Full time

    Circle K - 1713 W John St [Retail Associate / Team Member] As a Customer Service Representative at Circle K, you'll: Provide prompt, courteous customer service and resolve customer issues on shift; Ring up all sales on cash register properly; Perform multi-function operation of fuel console, lottery machine, etc.; Inspect store facilities and equipment for...

  • Day Shift Customer Care Representative

    7 days ago

    Champaign, Illinois, United States Circle K Stores, Inc. Full time

    **About the Role:** We are seeking a skilled and customer-focused individual to join our team as a Customer Service Representative at Circle K Stores, Inc. in Champaign, Illinois.This is a day shift position that offers a competitive salary, opportunities for advancement, and a fun and dynamic work environment.**Responsibilities and Requirements:Deliver...

  • Field Sales Specialist with Champaign Presence

    3 weeks ago

    Champaign, Illinois, United States Express Employment Full time

    Job OverviewAt Express Office, we seek a skilled Outside Sales Representative to excel in our Champaign location.