Customer Care Advisor

1 month ago

Mocksville, United States Scott Bader Full time

You’ll be processing and progressing orders through to shipment, whilst supporting all areas of the Business group to ensure that a high standard of customer service is achieved while maintaining profitable sales.

You will assist with monthly credit reviews and distribution of price support credits and rebates while supporting the growth in both Drummondville and Mocksville’s new business and technology.

Key responsibilities

  • Proactively responsible as a first line customer sales representative achieving sales growth
  • You’ll be a key point of contact for our customers, ensuring that all orders, questions, and inquiries are processed efficiently, and customer requirements are satisfied promptly.
  • You’ll receive and process orders in a timely manner and to specified customer requirements, managing all associated procedures through to delivery.
  • Liaise with internal departments to co-ordinate on-time dispatch of goods, ensuring all required accompanying transport documentation is prepared and dispatched in accordance with logistics regulations.
  • You’ll accurately record and document all customer order information, maintaining price and master file records on all relevant systems; and set up new accounts as required.


What do I need to be successful?

  • You have 5+ years customer service experience with effective verbal and written communication skills.
  • You have a professional telephone manner, effective negotiation and persuasion skills and the ability to deal effectively with people at all levels and from all backgrounds.
  • You have a strong understanding of margin and profit principles, with the ability to handle sales data confidently.
  • You’ll be PC proficient, with solid Microsoft Office skills and the ability to operate confidently in a computerized environment.
  • You hold IATA experience/certification.
  • We would love for you to be bilingual, French and English is a must, and to also hold IATA certification.


What’s in it for me?

  • We offer a competitive salary, and you will also be included into our company bonus scheme (Group Staff Bonus & Profit Performance Bonus). Our Group Staff Bonus & Profit Performance Pay bonus scheme reinforces the Scott Bader principle of working together for a common goal and sharing in our successes.
  • A generous contribution to your 401k plan; we will contribute up to a maximum of 10%.
  • Scott Bader offer HDHP medical insurance to all employees at no cost. In conjunction, HSA with company contribution provided.
  • Your annualized PTO leave will be pro-rated 10 days + 10 Holidays.
  • We provide all our colleagues the opportunity to use one full day per year to complete volunteering work of their choice, which will be paid. If you are thinking about fundraising for your favorite charity or local community event, we will also happily match the funds that you have raised up to a maximum of $1000 in any one year.
  • Our new $16M, 110,000 square foot facility in Mocksville is a great place to work. With further investment we plan to develop the site into a state-of-the-art manufacturing facility.


Who is Scott Bader?

Scott Bader is an employee-owned global manufacturer of advanced composites, structural adhesives and functional polymers. Established in 1921, we have a century of expertise in manufacturing high-quality, innovative products for a variety of markets around the world. Scott Bader now employs 800 people across 7 manufacturing sites and 18 offices worldwide.

We are committed to expanding our global reach, with recent ventures including North America, India, Japan and Australia, while continuing to build on our reputation for innovation, outstanding quality and technical expertise.

Scott Bader is different to most other companies. Our business is based on the simple principle of maintaining a balance between our social purpose and business needs. In 1951 we became the first UK company to hold a Common Ownership Certificate when the Bader family handed over their shares to The Scott Bader Commonwealth Limited – in simple terms, this means that Scott Bader colleagues own and are responsible for the success and overall wellbeing of the company.

Diversity & Inclusion

Our aim is to create an environment that is welcoming to all people, and ensures we treat each other and customers with respect. We appreciate different and fresh ways of thinking, encouraging innovation where colleagues feel they can express their views freely, and create a working atmosphere in which everyone is able to deliver a high-quality service.

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