Director, Customer Success Management Core Clouds

Director Of Automotive Or Energy & Utilities Portfolio Account SuccessSalesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.Ready to level-up your career at the company leading workforce transformation in the agentic era? Agentforce is the future of AI, and you are the future of Salesforce.We are looking for a Director to join our Automotive or Energy & Utilities Portfolio Account Success teams to directly manage a team of Customer Success Managers (CSMs). This role leads the strategy for Signature Success Plan fulfillment and growth across teams, aligning closely with Territory, Renewals, and Success Plan Sellers. An ideal candidate has a strong background in Customer Success and Platform Health strategies, trends, and outcomes at the enterprise level. The candidate is able to research, synthesize, and develop insights and actions from market intelligence & customer feedback.Customer centricity, leadership, resourcefulness, flexibility, and a get-it-done demeanor are needed in this role.Your Impact:Lead a team of Customer Success Managers, fostering high standards for value delivery and customer impactAddress and resolve customer blocking issues in collaboration with individual contributorsPartner with sales teams and renewals to execute strategies for Signature Success Plan renewals across teams. Develop a point of view for Signature value to help grow Signature within either our Auto or Energy & Utilities portfolios.Direct experience supporting enterprise customers in either the Auto or Energy & Utilities industries.Work closely with peers and selling partners on capacity planning for Signature obligations including resource allocation, forecasting, and staffingAlign customer allocations with Signature coverage, manage team-based allocations, and synchronize additional cloud resources as neededCollaborate on talent retention strategies, encompassing career pathing, promotions, and ongoing trainingStay informed on market trends, risks, and opportunities specific to customers and industries, communicating insights to Territory & OU leadersAs a Frontline Manager, monitor key performance indicators, including Customer Health using Customer Success Score and Salesforce LoyaltyAs a Frontline Manager, be responsible for delivery metrics, ensuring consistent progress and resultsEnsure teams are proficient in New Product Introductions (NPI) and New Service Introductions (NSI) initiatives.Requirements:Possess a minimum of 8+ years with direct experience in customer advisement and team managementExhibit strong critical thinking and ability to use data and insights to identify industry trends and risks.Demonstrate excellent communication skills, and be a strong collaborator, to bridge across various teams and levels.Showcase a proven track record in talent management, including recruitment, retention, and development.Familiarity with Salesforce's product offerings, services (Sales Cloud, Service Cloud, Automotive Cloud, Field Service, Energy & Utilities Cloud, Agentforce, Data 360).Note: This role is office-flexible, and the expectation is to be in office 3 days per week.Unleash Your PotentialWhen you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future but to redefine what's possible for yourself, for AI, and the world.AccommodationsIf you require assistance due to a disability applying for open positions please submit a request.