Manager II, Business Analytics

Overview Manage team of Analysts that provide Digital Analytics to the Marketing organization and NFCU business units to gather, organize and review data to identify strategic issues and opportunities affecting growth and profitability of the organization. Contribute to the development of functional strategy by recommending best practices and process improvements. Develops specialized skill set and proficiency with procedures and analysis techniques. Provide Media Operations support to implement, manage and monitor media tags and pixels.This position is eligible for the TalentQuest employee referral program. If an employee referred you for this job, please apply using the system-generated link that was sent to you. Responsibilities Oversees multiple Business Analyst teams or a large function, is responsible for Digital Analytics, strategy and planning to align business operations with the credit union's mission and goalsManage multiple teams and/or specialized units of analysts, ensuring the execution of technical and operational plans Hands-on experience with Adobe Experience Platform and Adobe Experience Cloud, including Adobe Launch, Adobe Analytics, Adobe Web & Mobile SDK, and Customer Journey Analytics (CJA) Lead and advise on resolution of complex data sourcing and quality issues impacting key business initiatives Provide mentorship and professional development for team members and prepare successors for leadership role Collaborate on development of Analytics for NFCU Product applications (i.e. Credit Card, Auto Loan, Membership) Lead and manage vendor consulting teams to ensure alignment with project goals and deliverables Develop and deliver high-impact presentations to senior marketing executives, including the Chief Marketing Officer (CMO) Build and present compelling business cases to support strategic initiatives and decision-making Qualifications College/university degree and 7+ years work experience; 3+ years of management experienceExpertise in managing analytics programs and projects, ensuring delivery aligns with business priorities and timelines (Adobe Experience Platform / Adobe Experience Cloud / Adobe Analytics / Adobe Launch) Strong understanding of media operations, including supporting agency media workflowsExpertise in data export processes, such as Data Warehouse, Datafeeds, Conversion API, and event forwardingExperience integrating and analyzing consent management solutions, including OneTrustAbility to guide team members in employing the appropriate analytical techniques to solve complex business problemsExperience in establishing quality control mechanisms to ensure accuracy and reliability of analytical outputsAbility to develop metrics and key performance indicators (KPIs) that measure the success and impact of analytics initiativesStrong ability to manage multiple teams, ensuring alignment and cohesion in achieving objectivesExpertise in managing projects from conception to execution, ensuring adherence to timelines and budgetsAbility to analyze diverse data and identify trends to inform decision-making and strategic planningExcellent communication skills, able to convey complex ideas and strategies to various audiencesFlexibility to adapt strategies and processes in response to evolving business conditions or challengesCommitment to fostering team growth through training, feedback, and recognizing achievementsDemonstrate exceptional communication skills, collaborating effectively with senior leadership, development teams, and multiple business unit Desired Qualification(s)Master's Degree in related field or equivalent combination of training, education and experience Proven track record in migrating from Adobe Experience Cloud to Adobe Experience Platform (preferred) Proficiency with tagging and monitoring tools, such as ObservePoint Documentation and project management of initiatives (Azure Dev Ops, Asana) Hours: Monday - Friday, 8:00AM - 4:30PMLocation: 820 Follin Lane, Vienna, VA 22180About Us Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks. Our approach to careers is simple yet powerful: Make our mission your passion.* Fortune 100 Best Companies to Work For 2025* Yello and WayUp Top 100 Internship Programs* Computerworld Best Places to Work in IT* Newsweek Most Loved Workplaces* Fortune Best Workplaces for Women 2024* 2025 PEOPLE Companies That Care* Newsweek Most Trustworthy Companies in America* Military Times 2024 Best for Vets Employers* Best Companies for Latinos to Work for 2025* Forbes 2025 America's Best Large Employers* Forbes 2025 America's Best Employers for New Grads* Forbes 2025 America's Best Employers for Tech Workers* 2025 RippleMatch Campus Forward Award Winner for Overall Excellence* Military.com Top Military Spouse Employers 2025* 2025 Handshake Early Talent AwardFrom Fortune. 2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team's discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page of the Navy Federal Career Site.Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act.