Manager II, Business Analytics

Overview

Manage team of Analysts that provide Digital Analytics to the Marketing organization and NFCU business units to gather, organize and review data to identify strategic issues and opportunities affecting growth and profitability of the organization. Contribute to the development of functional strategy by recommending best practices and process improvements. Develops specialized skill set and proficiency with procedures and analysis techniques.

Provide Media Operations support to implement, manage and monitor media tags and pixels.

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Responsibilities

• Oversees multiple Business Analyst teams or a large function, is responsible for Digital Analytics, strategy and planning to align business operations with the credit union's mission and goals

• Manage multiple teams and/or specialized units of analysts, ensuring the execution of technical and operational plans

• Hands-on experience with Adobe Experience Platform and Adobe Experience Cloud, including Adobe Launch, Adobe Analytics, Adobe Web & Mobile SDK, and Customer Journey Analytics (CJA)

• Lead and advise on resolution of complex data sourcing and quality issues impacting key business initiatives

• Provide mentorship and professional development for team members and prepare successors for leadership role

• Collaborate on development of Analytics for NFCU Product applications (i.e. Credit Card, Auto Loan, Membership)

• Lead and manage vendor consulting teams to ensure alignment with project goals and deliverables

• Develop and deliver high-impact presentations to senior marketing executives, including the Chief Marketing Officer (CMO)

• Build and present compelling business cases to support strategic initiatives and decision-making

Qualifications

• College/university degree and 7+ years work experience; 3+ years of management experience

• Expertise in managing analytics programs and projects, ensuring delivery aligns with business priorities and timelines (Adobe Experience Platform / Adobe Experience Cloud / Adobe Analytics / Adobe Launch)

• Strong understanding of media operations, including supporting agency media workflows

• Expertise in data export processes, such as Data Warehouse, Datafeeds, Conversion API, and event forwarding

• Experience integrating and analyzing consent management solutions, including OneTrust

• Ability to guide team members in employing the appropriate analytical techniques to solve complex business problems

• Experience in establishing quality control mechanisms to ensure accuracy and reliability of analytical outputs

• Ability to develop metrics and key performance indicators (KPIs) that measure the success and impact of analytics initiatives

• Strong ability to manage multiple teams, ensuring alignment and cohesion in achieving objectives

• Expertise in managing projects from conception to execution, ensuring adherence to timelines and budgets

• Ability to analyze diverse data and identify trends to inform decision-making and strategic planning

• Excellent communication skills, able to convey complex ideas and strategies to various audiences

• Flexibility to adapt strategies and processes in response to evolving business conditions or challenges

• Commitment to fostering team growth through training, feedback, and recognizing achievements

• Demonstrate exceptional communication skills, collaborating effectively with senior leadership, development teams, and multiple business unit

Desired Qualification(s)

• Master’s Degree in related field or equivalent combination of training, education and experience

• Proven track record in migrating from Adobe Experience Cloud to Adobe Experience Platform (preferred)

• Proficiency with tagging and monitoring tools, such as ObservePoint

• Documentation and project management of initiatives (Azure Dev Ops, Asana)

Hours: Monday - Friday, 8:00AM - 4:30PM

Location: 820 Follin Lane, Vienna, VA 22180

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

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• 2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 27289