Support Analyst

1 day ago

Florence, United States Spectraforce Technologies Full time
Job Title: Workstation Support Analyst
Job Location: Florence, South Carolina, 29501
Duration: 12 Months
Note: C2 Clearance eligibility required (must be a US Citizen)

Duties:
  • Responsible for configuring, installing, and maintaining desktop software and hardware.
  • Provides technical support and guidance to users.
  • 55% Monitors/updates dispatch system and works incoming tickets as assigned. Provides troubleshooting, technical support and development of end-user guidelines.
  • Configures, installs, monitors, and maintains IT users‘ workstation software and hardware. Ensures proper backing up of data from user workstations and that tools and equipment are licensed and approved by IS purchasing.
  • Ensures proper configuration and adherence to security configurations and settings.
  • 10% Tests, troubleshoots, maintains, modifies, validates and documents application packages.
  • 10% Documents configurations and standards so that colleagues can reference similar issues and improve resolution time.
  • Assists other departments as needed to resolve issues.
  • 20% May perform administrative task such as reporting, ordering replacement parts, and tracking status/inventory of items.
  • 5% Keeps apprised of new technologies related to workstation support procedures.
Work Environment:
  • Fast paced, multi-platformed environment which may require action and response 24X7 to support the technical business needs of the customer.
  • Routine transporting of items up to 30 lbs. Transporting items up to 70lbs on occasion.
Required Skills and Abilities:
  • Able to provide consultation to IT users for all aspects of end-user computing and desktop-based LAN systems software.
  • Able to provide on-the-spot training to users.
  • Understands operating systems imaging concepts. Able to make recommendations on selection of hardware and software products to address business requirements.
  • FAST LEARNER
  • SELF MOTIVATED
  • ASSET MANAGEMENT
  • TEAM PLAYER
  • PRINTER SUPPORT
Preferred Skills and Abilities:
  • Able to assist in the support and maintenance of the overall infrastructure.
  • A+ Certification
  • MICROSOFT OFFICE
  • CISCO
  • ACTIVE DIRECTORY
  • MCAFEE ANTI-VIRUS
Required Education: Associate Degree in Computer Science, Information Technology, or other job related field. or 2 years of job related work experience.

Required Work Experience: 2 years of technical operations support experience.

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