Customer Service Representative

4 weeks ago

Los Angeles, United States 24 Seven Full time
Our client, a well-known apparel brand is seeking aCustomer ServiceRepresentative with experience working with big box retailers such as Walmart orTarget.

DUTIESANDRESPONSIBILITIES:

• In constant interface with Target's POL system for Item Set-up in PCN to obtain VA in the prelude to the CMS (Finalized Order).
• ISU entry and maintenance on all confirmed styles in POL through Launchpad and IMN to set-up for the life of the program purchased by Target.
• In charge of Factory updates in Factorial and PCN.
• Monitor PCB and CSL of all brands in overseeing and collecting all the details from various internal departments for the 1 st round of costing negotiation until costing is finalized and entered by CS in PCN.
• Coordinator of final CADs to pin in Spark for multiple brands.
• Oversee that all programs carton dimensions, fabric content and attributes are updated in IMN and Launchpad before Audits take place.
• Create monitor and update Balance Sheets for all Brands that are sent out weekly to over 7 Target IAs to follow in Target's EDI PO creation and meet company shipping goals.
• Track Production email alerts regarding receiving timing, overages, shortages to inform Target in their Balance Sheets emails for all brands.
• Move end-of-month open order dollars that do not receive EDI PO over into the next shipping month.
• Attends Target Team meetings as needed.
• Strategize to implement innovative procedures and worksheets that track and better streamline the Target business.
• Communicate with Sales and buyers for discrepancies
• Communicate with buyers when extensions are needed
• Informs buyers of any pending POs, discrepancies, shortages, and overages
• Review POs for accuracy
• Reviews open orders status and ensures there are no duplicate orders
• Issues pick tickets to the shipping department
• Cancel bulk orders when POs are received via EDI
• Enter item number information in A2000
• Add SKUs for accounts when needed when EDI is received
• Communicate with the Chargeback department about any discounts
• Assist in research of chargebacks and provide supporting documents
• Issue return authorization information to clients and chargeback department
• Revises HFC's and creates UPC's
• Set up styles for orders in the client portal
• Completes customer's style set up sheets
• Checks client systems and updates inventory reports with replenishment information for the client
• tPartner with buyer and production team to replenish orders as needed
• Other duties may be assigned

QUALIFICATIONS:

• 5+ years minimum experience in Customer Service handling big box business
• High volume processing
• Experience data entry and Detailed Oriented
• Great communication
• Ability to comprehend changing process and procedures
• Ability to work in a fast-paced, rapidly changing environment
• Must have excellent time management and organizational skills
• Knowledge of order processing, issuing pick tickets, and checking orders
• Ability to problem-solve and communicate any issues to the team and buyers
• Knowledge of A2000, a plus but will train
• Microsoft Office required
• Knowledge of Adobe a plus
• Experience in apparel is a must

This role is a full-time, direct hire
Must be able to work on-site Monday to Friday at HQ located in Los Angeles, CA 90057.
Must be able to work overtime and weekends based on business needs and project deadlines.
Rate: up to $30/per hour

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