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Desktop Support Specialist

1 month ago

united states united states us Safeguard Properties Full time

The Desktop Support Analyst is responsible for evaluating, installing, and maintaining desktop IT hardware and software, enterprise/desktop printer support, and providing 2nd level support to Help Desk for desktop related issues.

Responsibilities and Expectations

  • Serve as a technical expert regarding all aspects of desktop support
  • Responsible for responding to customer calls, troubleshooting, resolving technical issues
  • Documentation of work and processes for compliance
  • Proper change control practices to implement new technologies and changes
  • Evaluate, install, and maintain PC's, laptops, monitors, and printers
  • Maintain asset tracking and proper inventories of hardware, software, and printer supplies
  • Maintain software license compliance
  • Perform basic administration of email accounts and simple Active Directory administration
  • Maintain desktop environmental documentation
  • Diagnose and trouble shoot issues within the desktop environment

Competencies

  • Adheres to Safeguard's core values
  • Customer Service = Resolution
  • Team Work
  • Integrity
  • Adaptability
  • Communication
  • Decision Making
  • Adaptability
  • Project Management
  • Job Knowledge

Qualifications and Requirements

Applicable degree in Computer Science, IS/MIS or related field

Microsoft Certification (MCSE) or A+ certification preferred

Proficiency in installing and supporting hardware/software in a Microsoft environment

Proficiency in diagnosing and troubleshooting

Previous experience in a Terminal Services/Thin Client environment

Proficiency in desktop builds and imaging

Working knowledge in supporting desktop and enterprise printers

MAC experience preferred

Ability to multitask and take ownership of assignments