Member Service Rep

2 weeks ago


Vernon Hills, United States Planet Fitness Vernon Hills Full time

AtPlanet Fitness, we pride ourselves in creating a culture thatempowers people to live a healthy lifestyle. Our goal is to assistour members and our employees to reach their full potential.

Weare currently looking for a high energy individual with a passion forhelping others and a drive to succeed to join our team The MemberServices Representative is responsible for creating a positive memberexperience by providing a superior level of customer service toPlanet Fitness members, prospective members and guests.

WhyPlanet Fitness?

Eachof our employees receive:

  • ComplimentaryBlack Card Membership

  • CompanyFacilitated Training

  • AdvancementOpportunities

  • Rewardsand Recognition Programs

EssentialDuties and Responsibilities

  • Greetmembers, prospective members and guests, providing exceptionalcustomer service.

  • Handleall front desk related activities including:

  • Answerphones in a friendly manner and assist callers with a variety ofquestions.

  • Checkmembers into the system.

  • Newmember sign-up.

  • Takeprospective members on tours.

  • Facilitateneeded updates to member’s accounts.

  • Respondto member questions and concerns in a timely and professional mannerand elevate to Assistant Manager or Manager as needed.

  • Assistin maintaining the neatness and cleanliness of the club.

Qualifications/Requirements

  • Customerservice background preferred.

  • Basiccomputer proficiency.

  • Apassion for fitness and health.

  • Upbeatand positive attitude

  • Punctualityand reliability is a must.

  • Exceptionalcustomer service skills; able to interact in a positive andprofessional way with members and co-workers, exceeding the member’sexpectations.

  • Stronglistener with the ability to empathize and problem solve.

  • Demonstratediplomacy in all interactions while using appropriate behavior andlanguage.

  • HighSchool diploma/GED equivalent required.

  • Mustbe 18 years of age or older.

PhysicalDemands

  • Continualstanding and walking during shift.

  • Continualtalking in person or on the phone during shift.

  • Mustbe able to occasionally lift up to 50 lbs.

  • Mustbe able to frequently bend, reach, and kneel in order to completecleaning tasks throughout the club.

  • Willoccasionally encounter cleaning chemicals during shift.

Pay& Benefits

  • Potentialof up to three raises per year

  • Greatcareer advancement opportunities

  • Insurancebenefits for full time staff

  • 401kbenefits based upon eligibility 

eligible

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