Customer Care Specialist
3 weeks ago
• All duties for CCS1
• All duties for DOD Coordinator
• Review of all pending sales opportunities
• Process paperwork for retail units
• Cashier retail unit, cash deposits and payments
• Review delivery tickets with customers as required
• Meet and Greet customers in the department
• Handle incoming calls and customer request as necessary
• Create, add, review, pre-invoice & invoice repair orders
• Reconciliation of accounts, cash drawers
• Schedule/Confirm day of delivery appointments promptly and accurately based on company guidelines
• Perform all essential opening and closing duties
• Additional responsibilities and duties as requested
QUALIFICATIONS / EXPERIENCE / PROFICIENCY STANDARDS:
• At least 2 years' customer service experience
• Cash handling experience
• Excellent customer service skills
• Excellent communication skills
• Excellent time management skills
• Must have good interpersonal skills
• Ability to read, write, comprehend English
• Dependable & Detail Oriented
• Ability to multi-task and re-prioritize as needed
• Ability to operate Windows environment & programs (Word, Excel, Outlook, etc.)
• Knowledge of company software
• Ability to remain calm in a fast paced, stressful environment
• Ability to work 8AM - 8PM Sunday - Saturday (hours will vary)
• Accurate typing skills, 35 words per minute or more
• High School Diploma or equivalent
• Flexibility to cover changing work schedules as needed
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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