Member Experience Specialist

4 weeks ago

White Plains, United States Fountain Life, LLC Full time
About Fountain Life

Fountain Life brings together the world's most renowned medical and health experts to boost longevity and performance - putting the health back in healthcare. We do this by utilizing cutting-edge Artificial Intelligence (AI) to collect data and gain insights into the human body that have never been possible before. Our data-driven approach enables us to find illnesses including cancer, cardiac, metabolic, neurodegenerative disease early, before they can cause harm. As a result, our members operate at peak performance throughout their life; ultimately feeling as healthy and vibrant at 100 as they were at 60.

What's in it for you?

Fountain Life is a group of innovators led by Dr. Robert Hariri, Tony Robbins and Dr. Peter Diamandis. This unique opportunity allows you the chance to be a part of this disruptive health care environment and change the way medicine is done forever. As an employee you will also receive Fountain Health Insurance, which enables you to utilize many of the proactive health features Fountain Life has to offer.

Fountain Life lives by the following customer experience promises:

I will always strive to surprise and delight our members.
I will over deliver and exceed members expectations.
I will always consider a member's emotional journey, the goal is for every member to feel safe, empowered, and educated.
I will always be respectful of our member's time and strive for a seamless experience.
I will strive to make the testing day educational and understandable.
I will ensure that all results are simple to understand, data driven, and actionable.
I will remember that Fountain Life membership is exclusive and global. As such, our members will demand a 21st century experience.
I will ask for feedback and always strive to be better.
I will create memorable experiences.

What is the opportunity? The Fountain Life Member Experience Specialist will report to the Center Director. They will act as the 'face of Fountain Life' and be responsible for delivering the 21st century experience our clients expect from our revolutionary practice. This important role involves overdelivering to provide an exceptional experience in the Center. The Member Experience Specialist must be able to 'surprise & delight' every client that walks through our doors, while ensuring each client leaves with a clear understanding of what will happen next in their journey.

Come join our team of highly trained, innovative healthcare experts

What will you do?

This position is an integral part of Fountain Life's overall mission to transform healthcare. The hostess will be tasked with delivering unique, personalized service, in ways that inspire, reflect trust and credibility to our clients, and ensure membership success and loyalty.
  • Deliver exceptional customer service by greeting clients, addressing inquiries and processing payments, all while consistently exceeding expectations with a 'surprise & delight' approach. Anticipating needs of the client while in the Center and providing a fond farewell.
  • Preparing suites (clothes, tables settings, TV agendas created, etc)
  • Ordering food, preparing and delivering to suites
  • Setting and clearing the suites of dishes / waters / coffees
  • Resetting the suites at the end of day
  • Reviewing schedules to see who is coming in to create Agendas (TVs)
  • Check out at the end of day to collect payment on any outstanding balances
  • Answering phones and forwarding messages to appropriate people
  • Provide a memorable and special experience for our clients on their testing day, and ensuring client satisfaction.
  • Maximize client satisfaction and operational efficiency by clearly explaining to the client what will happen next in their journey thus providing clarity and setting client expectations.
  • Safeguard client rights by strictly maintaining the confidentiality of personal and financial information.
  • Support senior management in showcasing Fountain Life's vision by ensuring the facility meets the highest standards of cleanliness and presentation. Greeting arriving client in lobby
  • Monitor inventory, update system with inventory counts, and resupply as needed, ensuring needed product quantities and proper timing of deliveries
  • Generate purchase orders as needed and ensure purchase order fulfillment
  • Monitor supplier performance and resolve any issues and concerns. Apply performance metrics as needed, if possible.
  • Set up new vendors in accounting and payments systems
  • Assist Care team as needed
  • Arrange for client transportation

What do you need to succeed?
To ensure success, our Fountain Life Member Experience Specialist must have a passion for health and wellness and be dedicated to helping our clients achieve their goals.

Must-Have's:
• A self-starter with the ability to multitask successfully
• Able to prepare coffee and other food and beverage offerings for client
• Capacity to maintain a calm and enthusiastic demeanor
• Have a passion for health, wellness and self-improvement
• Basic knowledge of Microsoft Office applications
• Must be reliable and aligned with Fountain Life's common vision

Nice-to-Have's:
• Prior Experience working in a Medical Clinic environment and/or Hospitality industry
• First Aid/CPR certification

Job Type: Full-time

Inclusion and Equal Opportunity Employment
Fountain Life provides equal employment opportunities to all employees and applicants in all company facilities without regard to race (including hair texture and hairstyles), color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, (or related medical conditions, including, but not limited to lactation), physical disability, mental and/or intellectual disability, age, military status or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, or sexual orientation in accordance with applicable federal, state and local laws.

Pay Range: $22 per hourLearn More

  • Education Team Member

    1 week ago

    White Plains, New York, United States The Learning Experience #139 Full time

    The Learning Experience #139We're looking for a dedicated and passionate Education Team Member to join our team of early childhood educators!About the Position:This role involves partnering with teachers to implement our proprietary curriculum and driving the learning experience for children. You'll also be responsible for maintaining quality compliance and...

  • Operations Team Member

    4 weeks ago

    White Plains, MD, United States Spotless Brands Full time

    Join our team at Spotless Brands, a leading car wash platform in the United States. We are seeking a highly motivated Operations Team Member - Customer Experience Specialist to support our managers operating car wash sites and supervising tasks of crewmembers.OverviewAt Flagship Car Wash, we pride ourselves on delivering exceptional customer service and...

  • Customer Experience Specialist

    3 weeks ago

    White Plains, New York, United States Bloomingdale's Full time

    About Our CultureWe are a dynamic and inclusive team that values diversity, equity, and inclusion. We believe in creating a work environment where our colleagues can thrive and grow, and we offer a range of benefits and programs to support your success.As a Customer Experience Specialist, you will have the opportunity to develop and maintain strong...

  • Airside Experience Specialist-HPN

    1 month ago

    White Plains, United States Signature Aviation Full time

    JOB DESCRIPTION The Airside Experience Specialist is responsible for a variety of duties that contribute towards safely providing requested services for general aviation aircraft, crew and other guests. An Airside Experience Specialist routinely operates ground service equipment and uses knowledge of the company’s policies and procedures to provide...

  • Childcare Specialist

    1 week ago

    White Plains, New York, United States The Learning Experience #139 Full time

    Job DescriptionWe are seeking an experienced and passionate Early Childhood Educator to join our team at The Learning Experience #139. As an Assistant Teacher, you will be responsible for creating a safe and engaging environment for children to learn and grow.The ideal candidate will have a strong commitment to providing high-quality learning experiences,...

  • Early Education Specialist

    1 week ago

    White Plains, New York, United States The Learning Experience #139 Full time

    We are committed to giving everyone a platform to display their talents, share their ideas, and further their careers in Early Childhood Education at The Learning Experience #139.Compensation:$16.00-$20.00/hourWhat We Offer:Competitive Benefits:Health InsuranceVision InsuranceDental Insurance401K Retirement PlanChild Care DiscountsCDA Reimbursementsand...

  • Early Childhood Learning Specialist

    1 week ago

    White Plains, New York, United States The Learning Experience #139 Full time

    **The Learning Experience #139**Join Our TeamWe are excited to announce an opportunity for a dedicated and passionate educator to join our team as a Lead Teacher. At The Learning Experience #139, we prioritize the development of young minds and create a supportive environment for our staff.Salary and BenefitsThe salary for this position ranges from $18-22...

  • Customer Experience Specialist

    7 days ago

    White Plains, New York, United States Bloomingdale's Full time

    About Bloomingdale'sBloomingdale's is a leading luxury department store that makes fashion personal and fun. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We strive to create an exceptional customer experience by providing outstanding service, showcasing the latest fashion trends, and offering a...

  • Customer Experience Specialist

    7 days ago

    White Plains, New York, United States Urban Outfitters , Inc. Full time

    About the Role:This Sales Associate position contributes to driving sales by providing exceptional customer experiences. The ideal candidate is passionate about the UO brand and has experience in customer service.Main Responsibilities:Maintain Urban Outfitters visual and operational standards while keeping the focus on the customerSupports the shipment...

  • Menswear Experience Specialist

    7 days ago

    White Plains, New York, United States Bonobos Full time

    **Career Opportunity at Bonobos**Bonobos is looking for a motivated and charismatic Retail Sales Associate to work in our Guideshop. In this role, you will be responsible for generating leads, consistently achieving personal sales goals, and providing exceptional customer experiences. If you have a passion for mens fashion and are driven by relationship...

  • Customer Experience Specialist

    7 days ago

    White Plains, New York, United States Anthropologie Full time

    About Our TeamAt Anthropologie, we celebrate diversity and are committed to creating an inclusive work environment where everyone feels valued and respected.Our CultureWe pride ourselves on fostering a safe, fair, and respectful workplace culture that promotes open communication, collaboration, and innovation.BenefitsMedical, dental, and vision insurance, as...

  • Customer Experience Specialist

    7 days ago

    White Plains, New York, United States Forever 21 Full time

    About UsForever 21 is a leader in the global fast fashion market, operating over 350 stores across the USA and a robust e-commerce platform. Our mission is to inspire individual self-expression through amazing fashion and create an inclusive, customer-centric, and accessible shopping experience.Our Culture:Unleash your style and express yourself through our...

  • Teacher and Mentor

    1 week ago

    White Plains, New York, United States The Learning Experience #139 Full time

    The Learning Experience #139 seeks an exceptional Teacher and Mentor to join our team! As a member of our staff, you will be part of a collaborative community dedicated to providing high-quality education and care to young minds.Our Ideal CandidateA genuine passion for the education and care of children is essential.High School Diploma/GED required; ECE...

  • Pest Control Specialist

    1 month ago

    White Plains, New York, United States Ehrlich Full time

    Pest Control Specialist - EhrlichOverviewEhrlich, a renowned pest control service provider since 1928, offers customized solutions for homeowners and businesses across the east coast.Job SummaryWe are seeking a skilled Pest Control Specialist to join our team. As a key member of our staff, you will be responsible for delivering expert pest control services...

  • Education Lead

    1 week ago

    White Plains, New York, United States The Learning Experience #139 Full time

    **The Learning Experience #139**Job OverviewWe are seeking an experienced Lead Teacher to join our team at The Learning Experience #139. As a key member of our educational staff, you will play a vital role in shaping the minds of young children and creating a nurturing learning environment.CompensationThe salary for this position is estimated to be between...

  • Database and Application Specialist

    7 days ago

    White Plains, New York, United States Valsoft Services Full time

    Join Our Team as a Database and Application SpecialistWe are seeking a highly skilled DATABASE AND APPLICATION SPECIALIST to join our team at Valsoft Services. As a key member of our support team, you will play a critical role in ensuring that our clients receive timely and effective support for their software-related issues.About the RoleThe ideal candidate...

  • Clinical Nurse Specialist

    2 weeks ago

    White Plains, New York, United States Mitchell Martin Inc. Full time

    Job Title: Clinical Nurse SpecialistWe are seeking a highly skilled Clinical Nurse Specialist to join our team at Mitchell Martin Inc. as a Community Health Nurse.About the Role:Provide skilled care and routine clinical nursing assessment visits to PACE members and families.Work under the direction of a Care Manager, utilizing all elements of the nursing...

  • Cancer Data Specialist

    2 weeks ago

    White Plains, New York, United States White Plains Hospital Full time

    Job SummaryAs a Cancer Data Specialist at White Plains Hospital, you will play a crucial role in collecting and analyzing cancer data to support quality improvement initiatives. This is a unique opportunity to work with a talented team of healthcare professionals and make a meaningful impact on patient care.We are seeking an experienced Cancer Data...

  • Diagnostic Imaging Specialist

    3 weeks ago

    White Plains, New York, United States Cephas Consultancy Services Private Limited Full time

    Cephas Consultancy Services Private Limited is seeking a skilled Diagnostic Imaging Specialist to join our team. This full-time position comes with an estimated salary of $65,000 - $85,000 per annum.Job DescriptionThe Diagnostic Imaging Specialist will be responsible for preparing and positioning patients accurately for specific examinations, considering...

  • Data Governance Specialist

    3 weeks ago

    White Plains, New York, United States Infojini Full time

    Job Title: Data Governance SpecialistOverview: Infojini is seeking a highly skilled Data Governance Specialist to join our team. As a key member of our data management team, you will be responsible for conducting data discovery stakeholder interviews and workshops to collect business data processes with stakeholders.About the Role: The successful candidate...