Account Operations Manager

Account Operations ManagerWe are seeking an experienced, detail-oriented Account Operations Manager to lead and support the operational execution of wholesale and retail partnerships. This role will serve as the operational liaison between our internal teams and key accounts, managing everything from onboarding to fulfillment and post-sales support. The ideal candidate is a strong communicator with a deep understanding of supply chain logistics, ERP systems, and retail operations.Account Onboarding & SetupParticipate in meetings with new and existing business partners to understand operational and marketing needs.Coordinate onboarding activities, including vendor set-up, sample shipments, and follow-up communications.Work cross-functionally to ensure all accounts are accurately established in NetSuite and related systems.Learn and manage retailer-specific portals, routing guides, PO processes, and delivery requirements.Sales Order Management & FulfillmentExtract account order requirements and create/manage internal sales orders.Oversee production and supply chain activities to fulfill sales orders accurately and on time.Manage work orders, production lead times, and warehouse coordination.Lead the EDI setup, testing, and execution with retail accounts.Ensure OTIF (On-Time, In-Full) compliance and coordinate all logistics related to deliveries.Track internal transfers and shipments, and report deliveries as needed.Inventory & Demand PlanningForecast inventory and demand in collaboration with Planning and Supply Chain teams.Monitor stock levels across platforms to ensure optimal inventory availability.Manage consignment and transfer orders within the NetSuite ERP system.Compliance & DocumentationDefine packaging and labeling requirements and work with packaging engineers to execute designs.Handle compliance-related processes including pre-ticketing, SKU/UPC creation, RFIDs, F&A documentation, and testing requirements.Review and adhere to retailer routing guides and operational protocols.Financial Management & AnalysisAssist in the development of P&Ls by considering COGS, retailer fees, packaging, and freight.Track monthly consumption trends and monitor account credit limits with Finance.Investigate chargebacks and coordinate with Finance and Sales to resolve account credits.Marketing & Promotions SupportManage marketing and promotional program execution across retail accounts.Support Sales and Marketing teams with custom shipment requirements and live event logistics (e.g., GMA events).Cross-Functional Collaboration & Systems IntegrationPartner with IT and Technical teams to implement API/EDI integrations for automated ordering.Collaborate across departments to support joint projects, account initiatives, and continuous process improvements.Qualifications35 years of experience in operations, supply chain, or account management, preferably in the beauty, home, or CPG industries.Experience working with Walmart Accounts and other large accounts (Amazon, Target).Strong working knowledge of ERP systems (NetSuite preferred), retailer portals, and EDI integrations.Proven experience with order fulfillment, logistics, and routing requirements.Excellent analytical and organizational skills.Detail-oriented with the ability to manage multiple priorities in a fast-paced environment.Exceptional written and verbal communication skills. Proficiency in Excel and other Microsoft Office tools.Strong interpersonal skills and extremely resourceful.Proven ability to complete projects according to outlined scope, budget, and timeline.What We'll Love About YouAdvanced leadership and management skills.Solid written/oral communication, facilitation, and presentation skills.Collaborative, logical, objective, results-oriented, organized, strong analytical ability.Advanced computer skills - proficient with office suite/Google equivalent applications: Windows, Word, Excel, PowerPoint, Access, etc.What You'll Love About UsCompetitive base compensation.Bonus program.Referral bonus.Hybrid role*.Paid Time Off and Wellness Time Off.Paid Parental Leave.401k with Company Match through Fidelity.Medical, Dental, and Vision Benefits.Company provided Life Insurance, Short-term & Long-term Disability.Flexible Spending Accounts, as well as Dependent Care Flexible Spending Accounts.Annual Education Stipend.Complimentary Scentbird Membership.Discounts on Owned Brands.Monthly virtual team building/educational activities.A fun, creative and energetic work environment.This is an onsite role with occasional work from home. Our Warehouse is based in Somerset, NJ.About ScentbirdScentbird inspires fragrance lovers to go beyond the ordinary and sample scents that evoke passion, confidence, and the unknown. Our mission is to revolutionize the way we perfume by bringing the ultimate fragrance playground right to your fingertips and offering a digital subscription service that lets members choose from over 500+ designer perfumes each month.About the BrandsScentbird: The easiest way for fragrance lovers to discover, try, and buy their favorite scented products without a commitment.Deck of Scarlet: Deck of Scarlet is on a mission to break the clean category, redefining what clean fragrances should smell like. Composed entirely of vegan, cruelty-free ingredients, our fragrances bridge the gap between the clean and luxury categories, using the highest eau de parfum concentrations housed in sculptural, eye-catching bottles. You shouldn't have to choose between being luxe and refined, or clean and vegannow, you don't have to.Confessions Of A Rebel: We were born in 2018, holding fast to the idea that the fragrance industry was in dire need of a change. When we looked around, all we saw was a sea of sameness: outdated archetypes of femininity and masculinity paired with unrelatable images of luxury that we had no say in. In truth, we are complex in ways that cannot be contained in the traditional heteronormative stereotypes, existing beyond the binary with raw, unfiltered voices that deserve to be heard.Goodhabit: Enriched with a blend of essential oils, Goodhabit's clean, vegan, cruelty-free fragrances act as bottled intentions you set free with each mist. Our scents are designed to help you align with the good habits you're building, while working to enhance and boost your mood. Inhale, exhale, and let the good energy flow through you.Sanctuary: Created for those who care about the fate of our planets, Sanctuary offers fragrance for a better future. Our clean, community-driven fragrances are inspired by endangered species and their habitats, each aimed at raising money and awareness for the preservation of their namesake.Drift: Drift began as an alternative to all of the tacky air care products on the market. Our products are designed to blend in, with amazing scents that stand out. We take pride in our fragrances, keeping them free from the traditional chemicals used in the fragrance industry. We are always phthalate and paraben free. We never skimp on quality of our scents or the products that deliver them. Our design ethos is simple but effective. We love our community, those who won't settle for ordinary, and we want to deliver a best in class experience.Scentbird is committed to bringing individuals from different backgrounds and perspectives into the Nest. We strive to uphold an inclusive environment where individuals of all different backgrounds, ages, colors, ethnicities, gender, or gender identities, genetics, physical or mental abilities, protected veteran status, race, religious or sexual orientation, thrive. We respect the laws enforced by the EEOC and are dedicated internally to going above and beyond in fostering diversity. Come as you are - we're excited to meet you.