Welcome Coordinator

Welcome CoordinatorAt CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.The purpose of the Welcome Coordinator at Oak Street Health is to create an inclusive environment for anyone who walks through our doors and to make a positive first and last impression on our patients. Welcome Coordinators are the face of our clinic and the glue that keeps our center operations efficient. Welcome Coordinators perform various administrative tasks that allow our broader teams to execute on creating an unmatched patient experience, deliver the best care anywhere and make Oak Street a great place to work. Welcome Coordinators juggle tasks such as scheduling patient appointments, managing inbound and outbound phone calls, as well as managing administrative tasks including fax and mail distribution. Welcome Coordinators are expected to be friendly and highly flexible.Welcome Coordinators are a part of our Service Team and report to the Practice Manager. The main focus of the Service Team is creating a seamless experience for our patients and community members. Welcome Coordinators are responsible for delivering excellent, high-touch assistance to our patients and guests everyday.Core Responsibilities:Welcoming patients and guestsConducting visit check-in and assisting patients with required formsCollecting co-paysUpdating patient information and making changes in electronic medical record platformScheduling/rescheduling appointments within electronic medical records platformManaging phone lines by answering, taking messages, and conducting outbound calls as instructedManaging faxes in the electronic fax platformMaintaining the cleanliness of the Welcome and Community Room areasMay be required to float to other centers in the region on an infrequent basisOther duties as assignedWhat We're Looking For:Required:Strong computer skills required and basic knowledge of Google SuiteProfessional phone etiquetteFluency in Spanish, Polish, Russian, or other languages spoken by people in the communities we serve (where necessary)US work authorizationStrongly Preferred:Experience in customer service setting strongly preferredSome college preferredOther Skills:A flexible and positive attitudeA welcoming and nurturing attitude toward our patient population of older adultsHigh level of integrityAnticipated Weekly Hours: 40Time Type: Full timePay Range: $17.00 - $34.15Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.Great benefits for great people. We take pride in our comprehensive and competitive mix of pay and benefits investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.