Warranty Support AdministratorNashville, TN

2 weeks ago

Nashville, United States Hankook Tire America Corp. Full time

Warranty Support AdministratorHankook Tire & Technology is a global leader in high performance tire manufacturing, founded in 1941 and headquartered in Seoul, South Korea. As the world's seventh largest tire producer, Hankook operates advanced manufacturing facilities and offices in North America, including its U.S. headquarters in Nashville, TN, and a state-of-the-art production plant in Clarksville, TN. The company delivers innovative tire solutions for passenger vehicles, trucks, motorsports, and original equipment manufacturers (OEMs) worldwide.Global Innovation: Pioneering innovative technologies and eco-friendly manufacturing practices.Career Growth: Opportunities for internal mobility, leadership development, and continued earning.Employee-Focused Benefits: Competitive health coverage, 401(k) with match, paid time off, ten paid holidays per year and employee discounts on tires.Inclusive Culture: Committed to diversity, teamwork, and sustainability.Position: Warranty Support AdministratorLocation: Nashville, In officeReports to: Manager, Technical Service TeamOverview:Responsible to regularly interact with customers, by phone and email, regarding company products and warranties. The position receives and answers simple to complex customer inquiries and complaints for all Hankook products through knowledge of products, usage, and warranty programs, all while practicing best customer service skills and logging call information. The position also regularly inputs data and information into SAP for claim processing. Other clerical duties (filing, mailing, etc.) as assigned.Responsibilities:Receives and answers simple to complex customer inquiries for all Hankook products through knowledge of products, usage, and warranty programs, logging call informationProcess customer's complaints, providing the appropriate resolutions for each case, logging notes for any caseResearches and obtains resolution of a variety of customer inquiries and complaints, actively following up with parties involved in any case, logging notesInput and research claim data in SAPAny other duties/responsibilities as assignedRequirements:High School diploma requiredCustomer service experience (2+ years)Strong oral and written communication abilityMust be able to work in a result-oriented, fast-paced environment as part of teamIntermediate to advanced Microsoft Office capabilities preferred (mainly Outlook, Excel, and Teams)Typing at 40+ words per minute preferredSome tire/automotive industry experience preferredCall center experience preferredKey Competencies:ProfessionalismGreat customer service skills demonstrating courtesy, friendliness, and helpfulnessStrong communication skills, verbal and writtenOrganizational skillsGood attention to detailWell-developed interpersonal skillsProficient in Microsoft Office (Outlook, Excel, Teams, Word & Power Point)

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