Director, Hub Operations

Director, Hub OperationsThe Director, Hub Operations, is responsible for providing strategic and tactical oversight in the development, implementation and management of patient service programs in alignment with market needs and the patients we serve. The Director will work closely with Market Access, Marketing, Legal & Compliance stakeholders to build and oversee the Hub and patient assistance programs. The Director is accountable for understanding and aligning to the brand strategy and to identify and recommend solutions for addressing barriers to patient access.This is a field-based role.Primary responsibilities include:Provide the strategic framework and guidance in the development and deployment of the patient access and support HubBuild and manage relationships with Hub partner who will perform benefits investigations and other related support to help ensure patients and health care providers understand coverageManage day-to-day operations of Hub programMonitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure Hub partner is meeting contractual obligationsExhibit ownership and accountability for all projects and internal assignmentsProactively identify potential enhancements to the patient services programs while maintaining complianceFacilitate routine operational meetings to address potential barriers in access to therapyMaintain open communication throughout the organizationExercise sound judgment and oversight to ensure integrity and compliance with company policies in all activities and communicationsMonitors industry trends such as copay accumulators and maximizers, Alternative Funding Programs and incorporate into program design and executionWorks closely with internal teams to ensure continuous feedback loop on program utilization and improvementsPartner with Marketing on development of patient support program materialsFacilitate business reviews with Hub partnerAttend/staff/participate in meetings and/or conferences as requested by managementDevelop annual strategies and tactics plan in collaboration with leadershipEducation and skills requirements:Bachelor's degree required10+ years in healthcare, biotech, or pharmaceutical industry, including 4+ years in Hub Services, Patient Support Programs, Reimbursement, Access, Marketing, or SalesProven experience in new product launches and rare disease marketsDeep understanding of access and patient cost dynamics (Medicare Part B, Medicaid, commercial insurance)Ability to work independently, exercise sound judgment, and collaborate cross-functionally in dynamic environmentsStrong planning, organizational, and communication skills (oral and written)Entrepreneurial mindset with a passion for building, learning, and innovationHighly organized, detail-oriented, and committed to delivering quality resultsSkilled at translating complex concepts for diverse audiencesDemonstrated problem-solving, intellectual curiosity, and ability to lead fast-paced projects with urgencyHands-on expertise and proven track record as a team player and collaboratorUpholds the highest standards of professionalism, ethics, and integrityTravel up to 50% requiredMA Pay Range $241,000 - $275,000 USDThe pay range reflects the base pay range Dyne reasonably expects to pay for this role at the time of posting. Individual compensation depends on factors such as education, experience, job-related knowledge, and demonstrated skills.Dyne Therapeutics is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.