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General Manager

5 months ago

Lake Charles, United States Good Day Farm Full time

Summary

The responsibilities of a General Manager are working with patients, ensuring that the team is adhering to policies and procedures, supervising team members, overseeing dispensary operations, and ensuring a wonderful patient experience. The General Manager should be able to demonstrate excellent communication, leadership, and customer service skills in order to ensure that team members are well-informed, that the store is well run, and that patients are satisfied with their purchases.


Responsibilities

  • Providing a wonderful experience for the patient.
  • Advising patients on suitable cannabis products based on their needs, preferences, budgets, and reactions to different strains of cannabis.
  • Keeping abreast of new cannabis products on the market as well as the latest industry trends.
  • Processing patient’s payments using the dispensary's Point of Sale (POS) system.
  • Ensuring that the store is clean and well-organized at all times.
  • Ensuring company policies and procedures are followed.
  • Hiring, training, and supporting of new employees.
  • Resolving customer issues.
  • Providing leadership and direction to all employees.
  • Working closely with ownership to ensure store is profitable and reputable.
  • Ensuring an excellent standard of customer service is upheld.
  • Maintaining the store to high standards, including stocking products and regular cleaning.
  • Completing tasks assigned by the ownership accurately and efficiently.
  • Taking inventory of cannabis products and ensuring that the sales floor is adequately stocked.
  • Maintaining compliance by following the proper policies and procedures set by the company and the state.
  • Perform other duties as assigned.


Qualifications

  • Proven experience working as an AGM or GM in a dispensary or pharmacy.
  • Ability to pass a background check and receive a facility agent card from the state
  • Sound knowledge of cannabis strains and their medicinal benefits.
  • Outstanding organizational skills.
  • Excellent analytical and problem-solving skills.
  • Effective communication skills.
  • Exceptional customer service skills.
  • Work well with other team-members.
  • Be self-motivated and possess the desire for self-development.
  • Have the ability to work autonomously when required.
  • Physical Requirements: Prolonged periods of standing and walking throughout the retail space. Must be able to lift up to 15 pounds at times.