Internal Operations Supervisor

Internal Operations SupervisorRenewal by Andersen is a pioneer in the window and door industry, and innovation is a huge part of who we are. Renewal by Andersen Signature Service combines the perfect combination of the best people in the industry, a superior process, and an exclusive product. As such, we take great care in building a team of skilled, passionate Difference Makers, caring for our team members' personal and professional growth, and celebrating our differences. We are committed to an inclusive and diverse workplace where all people feel respected, valued, and driven to realize their full potential. We always have opportunities for our team members to give back to the causes they're most passionate about, and as an Energy Star Partner of the Year for many years, Renewal by Andersen is committed to environmental health and sustainability. If you want to be a Difference Maker, Renewal by Andersen is the place for you.At Andersen, we pride ourselves on our core values of Excellence, Integrity, Innovation, Partnership and being a leader in Corporate Citizenship. Headquartered in Bayport, Minn., Andersen Corporation is the largest window and door manufacturer in North America. We're focused on bringing more light into people's lives by helping them create healthier, happier spaces to build memories and do what they love. This applies to our team, too. Andersen embraces our nine Employee Resource Networks to celebrate our differences and to champion diversity. In 2024, we were recognized as one of Newsweek's America's Greatest Workplaces for Women and Newsweek's Most Trustworthy Companies in America.The Internal Operations Supervisor is responsible for effectively organizing and coordinating the workflow of branch operations impacting order processing, permitting, revenue recognition, installer pay, accounts receivable, and scheduling. This position is also responsible for the implementation of lean processes within these functions.Primary Responsibilities:Supervise the schedule of service and install appointments, maximizing efficiency of teams and delivering high level of customer service throughout the process.Manage data input into designated computer systems to assure accuracy and maximize first time throughout the process.Coordinate and oversee job folders and other documents related to operational functions.Responsible for A/R with a focus on maintaining lowest level possible.Ensure open communication between sales, operations and install teams on a daily basis.Lead and develop lean, efficient, and standardized methods within functions, with a consistent emphasis on continuous improvement.Develop and maintain standard operating procedures.Provide training and direct daily work of direct reports.Qualifications and Skills:Bachelor's degree and 3-5 years of outstanding customer service experience; or equivalent combination of experience and education.Demonstrated ability to work with minimal supervision.Proven ability to remain calm during stressful situations.Excellent organizational skills.Demonstrated leadership skills in directing, managing, and motivating employees.Excellent communication skills.Excellent analytical skills.Dependability in meeting deadlines, follow-through, and ensuring high levels of customer satisfaction.Culture and Benefits:"Be Orange. Be You" is how we express our belief that by embracing our differences and empowering you, we'll be a stronger team able to accomplish what otherwise wouldn't be possible. This Orange spirit has helped us become the #1 innovative window and door brand and the one homeowners love the most. It's also why we're committed to supporting you to approach each day with a bright outlook. Benefits include, and are not limited to:Medical/Dental/Vision/Life InsuranceHealth Savings Account contributionsPaid holidays plus PTO401(k) plan & contributionsProfessional development and tuition reimbursement opportunitiesCharity contributionsNationwide career opportunitiesWe look forward to seeing how your unique skills, background and experiences will inspire our team and help us continue to be the leader we are today.