Sr. Program Manager Payments- Hybrid Seattle, WA

Senior Program Manager - PaymentsThe Payments Team is responsible for advocating for the customer retail payments experience and applying operational improvements that deliver significant business value to Nordstroms customers. The teams mission is to ensure all Nordstrom customers have engaging, fast and frictionless payment options to empower the customer shopping journey and instill trust in the shopping experience. The Senior Program Manager role will champion the customer experience through the definition and delivery of program strategy for payment team initiatives. This position works across departmental and functional lines on a variety of programs that range in scope, risk and complexity.A Day In The LifeDrive the Payments Strategy with a focus on the Nordstrom cardholder omni-channel experience. This role will identify and shape high-impact initiatives that drive card usage and improve payment experiences across channels. Serve as the connection point between strategy, data, and execution. Proactively manage business roadmap execution. Ensure timely delivery, stakeholder alignment, and communicate measurable impact. Foster cross functional collaboration and alignment with internal partners such as Product, Technology, Data Analytics, Accounting, Finance, Marketing, Loyalty, etc.Market/Industry InsightsProvide payments industry guidance and be a subject matter expert in areas such as payment processing/operations, alternative payments, in-store and online payment optimization and emerging fintech solutions. An ideal candidate will have experience in deploying and optimizing payment solutions in retail environments, including both brick and mortar and e-commerce. Research emerging payments industry changes and trends. Help build business cases and gain stakeholder support to influence the roadmap. Define scope, success metrics, financial impacts, and resource needs. Understand and communicate upcoming card network rule changes and their impact.Manage Strategic PartnersCultivate and manage relationships with key vendors and strategic partners to ensure alignment with business goals, drive mutual value, and support long-term collaboration. Develop data driven strategies that optimize the payment acceptance and overall cost of payments by working with external payments partners, including gateways, acquiring banks, card issuing banks, wallet providers, carrier billers, and credit card networks to optimize payments.Financial Results and Data AnalysisIdentify measurable ways to optimize and reduce cost within payment processing. Partner with Finance to support financial planning. Develop business cases as needed to support roadmap development and prioritization. Support monthly business review process in partnership with the Data Analytics team to report on performance, opportunities, and outcomes.You Own This If You Have...A 4-year degree in related field preferred or equivalent experience. 6+ years of program management experience. Payments industry experience in an omni channel environment - knowledge of processing, industry advancements and key players. Knowledge in both the issuing and merchant space is a plus. Vendor management and contract negotiation experience a plus. Experience with analyzing systems and processes for optimization. A proactive, collaborative mindset with a bias for action. Demonstrated effective verbal and written communication skills. Strong organization and time management skills. High level of personal integrity, confidentiality and the ability to use good judgment in all situations. Ability to build trust and influence internal and external stakeholders with strong advocacy and empathy skills. Demonstrated analytical, problem solving, critical thinker, negotiation and conflict resolution skills. Proficient with Microsoft Office Suite.We've Got You Covered...Our employees are our most important asset and thats reflected in our benefits. Nordstrom is proud to offer a variety of benefits to support employees and their families, including: Medical/Vision, Dental, Retirement and Paid Time Away, Life Insurance and Disability, Merchandise Discount and EAP Resources.The job posting highlights the most critical responsibilities and requirements of the job. Its not all-inclusive. There may be additional duties, responsibilities and qualifications for this job. Nordstrom conducts background checks and considers qualified applicants with criminal histories in a manner consistent with all legal requirements. Applicants with disabilities who require assistance or accommodation should contact the nearest Nordstrom location, which can be identified at www.nordstrom.com. Please be mindful that there may be legal notices and requirements related to this job posting that are specific to your state. Review the Career Site FAQs for relevant information and guidelines.Pay Range Details The pay range(s) below has been provided in compliance with state specific laws. Pay ranges may be different for other locations. Pay offers are dependent on the location, as well as job-related knowledge, skills, and experience.