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Senior Appliance Delivery and Installation Associate

2 months ago

Albuquerque, United States Ferguson Full time

Ferguson is North America’s leading value-added distributor across residential, non-residential, new construction and repair, maintenance, and improvement (RMI) end markets. Spanning 34,000 suppliers and more than one million customers, we deliver local expertise, value-added solutions, and the industry’s most extensive portfolio of products. From infrastructure, plumbing, and appliances, to HVAC, fire protection, fabrication, and more, we make our customers’ complex projects simple, successful, and sustainable.


We exist to make our customers’ complex projects simple, successful, and sustainable. We have a very distinctive culture anchored in customer service. We are a relationship business. Together we help build more than homes and office buildings. We help build relationships, trust, confidence, and community. Join us in a fun and rewarding work environment driven by our core values of Integrity, Teamwork, Safety, Service, and Impact.


Our Installation Associates deliver, install, and remove a wide variety of appliances in commercial and residential settings. We are a family friendly company offering a great work/life balance, excellent benefits, full company-paid training, and a variety of career paths.


Starting at $34/hr or more based on experience.

Schedule M - F 7am - 4pm overtime as needed


The PERKS of working for Ferguson:

  • Competitive compensation
  • Incentive bonus potential
  • Safe Driver incentive
  • Benefits (Medical, Dental, Vision, Disability, Life Insurance, Wellness Programs, etc.)
  • 401(K) Retirement Savings Plan with company match
  • Paid time off (vacation, sick, personal, holiday, and parental leave)
  • Employee Assistance Programs
  • Associate discounts
  • Community involvement opportunities
  • Opportunities for growth and advancement both professionally and financially


This role specializes in residential appliances and, more specifically, professional style, built in appliances. This includes but is not limited to 36”-60” ranges, built-in refrigeration, wall ovens, dishwashers, and even coffee machines or wine dispensers. Our associates are detail oriented and view customer service with equal importance as technical proficiency. You will ensure the quality and completion of installations are achieved. You will also be acting as a resource to sales associates during the quotation process and after the sale. If you have strong leadership skills, are a creative problem-solver and are familiar with home appliance products or installation, this is an excellent opportunity to grow with an industry leading organization


Responsibilities:

  • Provide support to the other installation teams
  • Observe installations and provide feedback as part of the installers ongoing training
  • Help resolve claims and customer issues
  • Maintain parts storage areas in the warehouses, including organization, and placing replenishment orders.
  • Maintain accountability for the cleanliness and organization of the company trucks.
  • Act as a liaison between the shipping and picking leadership in the warehouse and communicate long term needs to Area Installation Manager
  • Perform pre-installation and post-installation inspections of jobs and effectively engage with builders to create a strong rapport and to promote strong customer retention
  • Partner with Area Installation Manager to implement constructive ideas for improvement of the program
  • Use 3rd party software applications to enter data, pull reports, and build Project Master sheets when needed
  • Be responsible for providing driver duties and responsibilities.


Qualifications:

  • Prior experience with construction, kitchen, plumbing or home appliance products or installations, highly preferred
  • Valid state issued license is required
  • Must be at least 21 years of age
  • Possession of a DOT Medical Card or the ability to obtain a DOT Medical Card
  • Proven leadership experience preferred...you will be a go to resource for fellow installers, sales associates, and customers
  • Excellent customer service and communication skills
  • Document detailed job notes in a clear and concise way
  • Ability to read and understand product specifications and project plans is highly preferred
  • Outstanding attention to detail and ability to coordinate and prioritize work
  • Organization, time management, and problem solving skills
  • Self-starter, critical thinker, and self-sufficient
  • Knowledge of Microsoft Office software (Outlook, Word, Excel, PowerPoint, Teams, etc.)


*Pre-employment drug and background screening required*



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Pay Range:

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$21.39 - $34.17

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Estimated Ranges displayed are Monthly for Salaried roles OR Hourly for all other roles.

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This role is Bonus or Incentive Plan eligible.

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The Company is an equal opportunity employer as well as a government contractor that shall abide by the requirements of 41 CFR 60-300.5(a), which prohibits discrimination against qualified protected Veterans and the requirements of 41 CFR 60-741.5(A), which prohibits discrimination against qualified individuals on the basis of disability.


Ferguson Enterprises, LLC. is an equal employment employer F/M/Disability/Vet/Sexual Orientation/Gender Identity.