Senior Sales Manager

2 weeks ago

Monterey, United States Highgate Full time

**Opening as Marriott Tribute Hotel in July**


Overview


The Senior Sales Manager is responsible for selling and servicing catered events after it is booked. This is achieved through establishing and building strong client relationships; negotiating and finalizing through to contract; planning all event catering and operations; maintaining service and regular contact during the program; subsequent client follow up, billing and financial closure. The Senior Sales Manager serves as the property liaison between client and operating departments to ensure a successful meeting and to generate repeat business.

 

Additional ongoing responsibilities include close management of financials, including regular participation in catering budgeting and forecasting. He/she is expected to foster relationships and market ideas to promote new and repeat business. 


Responsibilities


  • Manage existing accounts and follow up with client re-solicitation to capture future business.
  • Maintaining existing Sales accounts by following up on all file handovers with phone call and/or an e-introduction within 24-hours
  • Identify potential new business, develop a sales strategy and solicit.
  • Meet/Exceed all revenue goals.
  • Respond to requests by Meeting and Event Planners immediately.
  • Interact with outside planners, vendors for event set-up and operational requirements.
  • Maintain pricing integrity and propose upscale menus and enhancements for clients.
  • Create, review and revise Banquet Event Orders and Group Resumes according to established protocols.
  • Plan and manage internal and/or external Pre-Event meetings as required.
  • Manage the Delphi or function book, and adjust space in order to ensure maximum revenue potential.
  • Be visible on the floor and assist staff as needed during functions.
  • Respond to client concerns in a timely manner, provide service recovery as required.
  • Work closely with operational department managers and keep them informed of event updates, requests and concerns as they arise.
  • Keep immediate manager fully informed of all challenges or matters requiring his/her attention.
  • Prepare and submit required reports in a timely manner.
  • Finalize event billing and complete post-event communication, including post-event meetings as required.
  • Use feedback from Meeting Planner evaluations to improve service and quality.
  • Plan and execute hotel holiday and special events as requested.
  • Proficient knowledge of meeting room set-ups and capabilities.
  • Proficient knowledge of sleeping room configurations and types.
  • Have comprehensive working knowledge of all operational departments within the hotel; culinary, stewarding, banquets, audiovisual, front office, guest services, reservations, housekeeping, engineering, purchasing, accounting.
  • Participate in all required hotel meetings and training (One to One Customer Service Training, etc.)
  • Ongoing conduct which embraces Highgate’s philosophy of service.


Qualifications


  • At least 5 years of progressive experience in a luxury hotel or a related field; or a 2-year college degree and at least 3 years of related, luxury hotel experience.
  • Must be proficient in Windows, Delphi; Company approved spreadsheets and word processing.
  • Must have knowledge of F&B preparation techniques, health department rules and regulations, liquor laws and regulations.

 

Physical requirements:


  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects


General Requirements



  • Extensive knowledge of all hotel departments
  • Ability to interact effectively – verbally and written - with all levels of hotel guest, staff and management
  • Ability to excel in a fast-paced environment
  • Self-confident, proactive, and able to prioritize and make effective decisions
  • Must be able to multitask and prioritize departmental functions to meet deadlines
  • Attend all hotel required meetings; trainings; & MOD coverage as required
  • Maintain high standards of personal appearances and grooming and comply with Highgate Hotel Standards and regulations to encourage safe and efficient hotel operations
  • Must be a creative and effective leader, possessing a high degree of professionalism
  • Create, execute, and manage a personal plan to meet or exceed budgeted revenue goals.
  • Must be effective in handling problems, including anticipating, preventing, identifying and solving problems as necessary.
  • Must be able to understand and evaluate complex information, data, etc. from various sources to meet appropriate objectives.
  • Must be able to maintain confidentiality of information.
  • Perform other duties as requested by management.

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