Field Service Technician
1 month ago
Network Services Technician (Full-Time)
Locations: Danville or Gretna, VA
Purpose of Position
Responsible for the installation and maintenance of plant facilities and customer-owned equipment, including FTTH (Fiber to the Home) and Wi-Fi setup in residential and small business environments.
Essential Duties & Responsibilities
- Install and repair telephone, video, broadband, and special services in both fiber and copper plants.
- Install fiber and copper enclosures and inside wiring per specifications.
- Troubleshoot network facilities and restore service during outages.
- Utilize test equipment (OTDR, TDR) and perform fiber splices with splicing machines.
- Operate company vehicles; maintain a valid driver’s license.
Special Conditions
- Must work overtime, including nights, weekends, and holidays as needed.
- Be part of an on-call rotation and potentially work a Tuesday-Saturday schedule.
- Deliver exceptional customer service and collaborate with various departments.
Job Knowledge, Experience, and Training
- Associate degree in a relevant technical field or equivalent experience required.
- Willingness to attend training, including travel and overnight stays.
- Strong verbal communication skills; detail-oriented and a team player.
- Experience in broadband technologies (DSL, FTTx, Wi-Fi) preferred.
Physical Requirements
- Ability to climb ladders and poles; lift weights over 100 pounds.
- Capable of stooping, crawling, and kneeling.
- Must be able to identify colors (not color-blind).
Other Requirements
- Adhere to company policies and safety practices.
- Maintain vehicles and supplies neatly.
- Collaborate with contractors as needed.
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