Customer Service Data Formatting

7 days ago

Indianapolis, United States Herff Jones Full time
Position: Data Formatting Clerk - Namelist (Seasonal)

Location: Indianapolis, IN

Starting Pay:$19/hr

THE MOST TRUSTED IN CELEBRATING STUDENT MILESTONES - HERFF JONES

Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, yearbooks, diplomas, frames, announcements, and Greek accessories as well as motivation and recognition programs.

Since 1920, our team has worked alongside students, faculty, and staff on campuses nationwide to help build a stronger community and celebrate student milestones. Our continued success relies on hiring extraordinary talent, with a passion for making a difference and eagerness to roll up the sleeves, to help us write the story of our next 100 years.

Your Opportunity:

The Herff Jones Customer Service team is looking for a Seasonal Data Formatting Clerk to join our team in Indianapolis, IN.

This is a regular, Seasonal on-site position with eligibility to enroll in the company matched 401(k) and overtime compensation.

Shift: Standard shift is 8:00am - 5:00pm Monday through Friday.

Hours fluctuate 10 - 12hr days during the week, including Saturdays and Sundays if necessary, during peak seasons due to customer demand.

Peak seasons vary between March through the end of May/early part of June.

Here's How You'll Make an Impact:

The Data Formatting Clerk, also titled Name List, is an important part of the team supporting high schools, colleges and other educational institutions (our customers). As a member of the Data Entry Team, you will be responsible for daily review of orders from customers and Herff Jones Independent Sales Partners (ISPs); these orders are delivered through our web-based portal.

Preparing orders with accurate information to prevent changes is a critically important function of this role, so attention to detail is crucial. Data entry is the first step of many in ensuring high-quality products are pushed out timely from our manufacturing environment to our customers.

This position requires a critical thinker with strong basic math skills. Accuracy, attention to order detail, advanced to intermediate level of experience within Excel, and the ability to type efficiently are all expectations of the role to enable the manufacturing plant to work efficiently and serve our customers.

What we want you to accomplish:

  • Review daily orders and prioritize the order entry process.
  • Gather and input student information into our manufacturing software, Oracle.
  • Verify and double check each order for order accuracy and completion of other numerical details.
  • Rate of accuracy at 95% or better after 2 weeks of training with full trainer audit.
  • Rate of accuracy at 99%+ after 4 weeks in the role.
  • Compare order details provided with the prepared package content before the product ships to our customer.

Success Indicators and Skills:

  • Advanced to intermediate MS Excel skills are REQUIRED for this role.
  • Ability to operate a personal computer in a Windows environment.
  • Familiarity with applications such as Microsoft Outlook, Word, and Chrome browser.
  • Previous experience working with an ERP system such as Oracle is preferred.
  • Exceptional attention to detail and the ability to notice errors and discrepancies.
  • Ability to locate physical and digital files; familiarity with filing skills.
  • Strong math skills with the ability to work a calculator.
  • Demonstrated success managing multiple processes and tasks at a time with strong organizational and detail skill.
  • A positive attitude with a focus on learning the complete product cycle to better service the customer (schools and administrators) and Independent Sales Partners.

Education / Certifications Required:

  • High School Degree or GED or honorable military service
  • Advanced MS Excel skills are REQUIRED.

Physical Activities:

Daily activity includes but is not limited to:

  • Reading, lifting, carrying, sitting, keyboarding, grasping, and reaching
  • Use of a step ladder to retrieve customer files as needed.
  • Being able to sit for long periods of time.
  • Ability to work alone in a quiet environment.

JOIN THE BEST TEAM ON THE FIELD IN SPORT, SPIRIT & ACHIEVEMENT

About Herff Jones:

Indianapolis-based Herff Jones is the leading provider of graduation and educational products and services designed to inspire achievement and create memorable experiences for students. Herff Jones' products include class rings and jewelry, caps and gowns, diplomas and announcements as well as motivation and recognition programs. Focused on building long-term relationships through a nationwide network of over 1,400 employees and sales partners, the professionals at Herff Jones have been helping elevate the student experience throughout the lifelong journey of education for more than 100 years. For more information about Herff Jones, please visit www.herffjones.com.

Herff Jones, Inc. and its affiliates are equal opportunity employers and maintain affirmative action plans to recruit, retain, develop, and promote qualified individuals without unlawful consideration of race, gender, gender identity, color, religion, sexual orientation, national origin, age, disability, citizenship status, veteran status, or any other characteristic protected by federal, state or local law. Herff Jones strives to maintain a work environment free from unlawful discrimination and harassment, where associates are treated with respect and dignity.

Any employment agency, person or entity that submits a résumé into this career site or to a hiring manager does so with the understanding that the applicant's résumé will become the property of Herff Jones. Herff Jones will have the right to hire that applicant at its discretion without any fee owed to the submitting employment agency, person or entity.

Other details
  • Job Family JF_Customer Service
  • Job Function Customer Service
  • Pay Type Hourly
  • Employment Indicator Seasonal

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