Customer Service Representative

1 day ago

Indianapolis, United States BOSMA INDUSTRIES FOR THE BLIND INC Full time
Job Details

Job Location
Bosma Corporate - Indianapolis, IN

Position Type
Full Time

Education Level
High School

Travel Percentage
None

Job Shift
Day

Job Category
Customer Service

Description

BOSMA ENTERPRISES
JOB DESCRIPTION

Position Title: Customer Service Representative

Status: Non-exempt

Reports to: Senior Manager of Customer Service

**Interested candidates must have the ability to commute to our Indianapolis, IN office several times per week. Any candidate that is unable to commute to our office will not be considered**

Overall Responsibility:

Provide exceptional Customer Service including basic Customer Service functions and customer support.

Job Duties and Responsibilities:

The essential functions of the Customer Service Representative position consist primarily of, but are not limited to, the following:

  • Perform all basic Customer Service functions.
  • Process all integrated and non-integrated EDI orders including answering inquiries and resolving EDI errors.
  • Provide monthly CABVI reports to CABVI and the Customer Service Manager.
  • Acknowledge, process, and resolve all customer claims.
  • File pertinent claims with freight forwarder/carrier in attempt to recover costs of damages/loses.
  • Provide daily and monthly numbers reports to Vice President of External Affairs.
  • Use technology in the day-to-day performance of job duties including Microsoft Word, Excel, Gmail, Salesforce, EDI, and internet navigation.
  • Assure work is done accurately, in a timely manner, and conforms to industry accepted best practices.
  • Utilize knowledge of Bosma Enterprises' products and services to solve customer problems.
  • Keep all department files current.
  • Collaborate and communicate with customers, staff, and other stakeholders in a professional and positive manner.
  • Maintain basic competence of all Customer Service core functions to provide back-up when needed.
  • Suggest process improvements to better Bosma Enterprises' evolving mission-driven business.
  • Handle data and sensitive information with the highest level of discretion
  • Report any departmental concerns to the Customer Service Manager.
  • Perform other duties as assigned.

Qualifications

Education and Experience:

High school diploma or GED is required.

A minimum of two years' experience in Customer Service and knowledge of Salesforce or another customer relationship management (CRM) software is preferred.

Required Skills:

  • Ability to perform all basic Customer Service functions.
  • Ability to complete assigned tasks accurately and in a timely manner.
  • Professional written and verbal communication skills.
  • Proficiency or has the ability to quickly learn technology/software used in the day-to-day operation of the Customer Service department including Microsoft Word, Excel, G-Mail, Salesforce, EDI, and internet navigation.
  • Ability to learn Bosma Enterprises' product and service offerings and follow standard operating procedures (SOPs) and business practices.
  • Ability to prioritize work load in a demanding business environment.
  • Ability to establish and build effective relationships with coworkers, customers, and other stakeholders.
  • Ability to handle files and data with discretion.
  • Self-starter who is an adaptable team player and capable of multi-tasking with little or no supervision.
  • Ability to meet or exceed tight project deadlines.

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