Revenue Cycle Operations Manager

Huron Manager PositionHuron helps its clients drive growth, enhance performance and sustain leadership in the markets they serve. We help healthcare organizations build innovation capabilities and accelerate key growth initiatives, enabling organizations to own the future, instead of being disrupted by it. Together, we empower clients to create sustainable growth, optimize internal processes and deliver better consumer outcomes. Health systems, hospitals and medical clinics are under immense pressure to improve clinical outcomes and reduce the cost of providing patient care. Investing in new partnerships, clinical services and technology is not enough to create meaningful and substantive change. To succeed long-term, healthcare organizations must empower leaders, clinicians, employees, affiliates and communities to build cultures that foster innovation to achieve the best outcomes for patients.Joining the Huron team means you'll help our clients evolve and adapt to the rapidly changing healthcare environment and optimize existing business operations, improve clinical outcomes, create a more consumer-centric healthcare experience, and drive physician, patient and employee engagement across the enterprise. Join our team as the expert you are now and create your future. Manages teams within revenue cycle operations of Huron Managed Service's Domestic Business Office. Responsible for motivating staff to achieve the highest levels to meet organizational goals for customer service, operational and financial performance. Reports directly to the Revenue Cycle Director. The manager is a critical member of HMS' domestic leadership team, who is expected to design and execute on strategic priorities, in addition to managing day-to-day revenue cycle operations. The ideal candidate is dynamic and has the ability to quickly implement special projects and initiatives.Essential Business FunctionsKnows, understands, incorporates, and demonstrates the Huron mission, vision, and values in behaviors, practices, and decisionsProvides guidance and direction to teams in order to achieve optimal area performance and staff productivity goals as part of the revenue cycle process of HMS Business OfficeEnsures staffs carry out duties and responsibilities in an effective manner, which in turn promotes maximized reimbursement based upon services deliveredIdentifies and implements solutions to problems and issues affecting teamsFocuses efforts of staffs on proactive practices, which includes coordinating with other departments as necessary to resolve issues and reviewing and responding to all mail correspondence in a timely and efficient mannerIdentifies and participates in continuous quality improvement initiatives in order to streamline processesParticipates in the redesign of processes and systems to improve service, data integrity, and staff productivity/quality to achieve departmental goals and process outcomesReviews and tracks trends and makes recommendations for problem and issue resolutions based upon staff findings; reports findings to leadershipPrepares service level metrics and explanatory summaries for leadershipEvaluates potential new staff and makes recommendations for hiringAssists with identifying training needs and coordinating with department trainer to develop and conduct training programs, including on-the-job trainingAssists with establishing performance standards. Monitors and tracks staff activities against established performance standards and provides immediate feedback to achieve performance improvementDevelops and conducts meaningful performance appraisals. Identifies staff performance issues, i.e., absenteeism, tardiness, etc. and conducts appropriate counseling/disciplinary sessions. Develops and documents improvement plan identifying necessary training and development for staff in order to achieve superior performance through formal education, competency reviews, classroom training, on the job training and coachingAdheres to all department and organization policies, procedures, and best practicesMaintains working knowledge of applicable Federal, State, and local laws and regulationsCompletes other duties as needed and assignedCore QualificationsCurrent permanent U.S. work authorization requiredBachelor's degree requiredMust possess a comprehensive knowledge of revenue cycle functions and systems, as normally obtained through an Bachelor's degree in Business or Healthcare Administration or a related field, and minimum of five (5) years of experience within the area of revenue management, specifically experience with Account Billing, Follow-up, Charge Integrity, Insurance Verification or other functions related to revenue cycle activities or an equivalent combination of education and experience. Experience in a complex multi-entity healthcare organization or large complex revenue cycle services preferredEpic Medical Billing experience requiredExhibits supervisory skills that emphasize team building and strong leadership with the ability to provide clear oversight and coordination of department services, while also functioning as an individual contributorSupervisory or team leader experience preferredStrong written and verbal communication skillsAbility to communicate effectively and work with all levels of staffs to expedite revenue cycle processes while supporting customer serviceEffective critical thinking and problem-solving skillsAbility to analyze data and prepare related reports and summariesStrong organizational skills supervising direct reporting relationshipsProficiency in Microsoft Office, including Outlook, Word, PowerPoint, and ExcelMust act in accordance with Huron mission, vision, and valuesWork Environment:This job operates in a professional office environment.This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines.Physical Demands:This role requires remaining seated at a desk/computer for 8 hours daily; repetitive use of computer keyboard and mouse; use of computer monitors for 8 hours daily; interaction though video/audio conference calls and possible use of a headset with microphone; very rarely duties might require the ability to lift up to 20 pounds and bending & standing for periods at a time.The estimated salary range for this job is $90,000- $125,000. The range represents a good faith estimate of the range that Huron reasonably expects to pay for this job at the time of the job posting. The actual salary paid to an individual will vary based on multiple factors, including but not limited to specific skills or certifications, years of experience, market changes and required travel. This job is also eligible to participate in Huron's annual incentive compensation program, which reflects Huron's pay for performance philosophy and Huron's benefit plans which include medical, dental and vision coverage and other wellness programs. The salary range information provided is in accordance with applicable state and local laws regarding salary transparency that are currently in effect and may be implemented in the future.At Huron, we're redefining what a consulting organization can be. We go beyond advice to deliver results that last. We inherit our client's challenges as if they were our own. We help them transform for the future. We advocate. We make a difference. And we intelligently, passionately, relentlessly do great worktogether. Are you the kind of person who stands ready to jump in, roll up your sleeves and transform ideas into action? Then come discover Huron. Whether you have years of experience or come right out of college, we invite you to explore our many opportunities. Find out how you can use your talents and develop your skills to make an impact immediately. Learn about how our culture and values provide you with the kind of environment that invites new ideas and innovation. Come see how we collaborate with each other in a culture of learning, coaching, diversity and inclusion. And hear about our unwavering commitment to make a difference in partnership with our clients, shareholders, communities and colleagues. Huron Consulting Group offers a competitive compensation and benefits package including medical, dental, and vision coverage to employees and dependents; a 401(k) plan with a generous employer match; an employee stock purchase plan; a generous Paid Time Off policy; and paid parental leave and adoption assistance. Our Wellness Program supports employee total well-being by providing free annual health screenings and coaching, bank at work, and on-site workshops, as well as ongoing programs recognizing major events in the lives of our employees throughout the year. All benefits and programs are subject to applicable eligibility requirements. Huron is fully committed to providing equal employment opportunity to job applicants and employees in recruitment, hiring, employment, compensation, benefits, promotions, transfers, training, and all other terms and conditions of employment. Huron will not discriminate on the basis of age, race, color, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by laws or regulations in the locations where we do business. We endeavor to maintain a drug-free workplace.