Customer Support and Fleet Uptime Manager
4 weeks ago
Now Hiring: Customer Support and Fleet Uptime Manager in Dubuque, Iowa
Truck Country, one of the largest Freightliner dealerships, in the US, has an opening for Customer Support and Fleet Uptime Manager at our office in Dubuque, IA.
The Customer Support and Fleet Uptime Manager will support the functions within the Fleet Uptime group to help provide our fleet customers additional support to move their downed trucks through the repair process by providing the external support needed to the repairing facilities.
Benefits include:
- Paid Time Off----80 Hours in the first year
- Medical, Dental, Vision, Short- and Long-Term Disability Insurance
- 401K with Employer match
- $50,000 company paid Life Insurance Policy
- Friendly work environment
- Salary position with pay commensurate with experience
- Potential leadership collaborating with key customers
- Potential to lead meetings and site visits
Key responsibilities include:
- Support Fleet customers to get their equipment back on the road when they breakdown
- Phone calls to locate parts, track and communicate action plans
- Potential leadership collaborating with key customers
- Potential to lead meetings and site visits
- Some after-hours/weekend support may be needed to support customers’ needs
- Other duties, as assigned
Job requirements include:
- Technical/heavy duty truck mechanical experience is not required, but would be beneficial
- Excellent customer service skills
- Ability to think logically, problem-solve, and prioritize tasks
- High level of organization and attention to detail
- Ability to work individually as well as part of a team
- Computer Skills-Microsoft Outlook, Word, and Excel
- Ability to manage confidential information professionally
- Mechanical knowledge, a plus.
- Auto or dealership department knowledge, a plus.
Apply online at:
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