Information Technology Support Analyst

7 days ago


Oakdale, United States Total Logistics - TLI Full time

At Total Logistics, LLC. (TLI), we pride ourselves on being leaders in providing tailored, technology-driven freight transportation solutions that help our customers achieve a competitive advantage, both locally and nationally.


Under limited supervision the Technical Support Analyst- Tier III installs, maintains, tests, and repairs systems and networks. Provides technical leadership and support and resolves problems of a comprehensive and complex nature. In this position, you can expect to work with the newest technologies in a collaborative and agile team environment.


This position is a support role; however, to be successful in this role, this person must have coding experience (C#/.NET).


Responsibilities

  • Performs advanced technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves complex system hardware, software, and network failures and conflicts.
  • Manage problem, or more in-depth, tickets that were escalated from Tier1 support.
  • Oversees and performs the installation, configuration and maintenance of computers, networks, workstations and/or other related equipment and devices.
  • Performs miscellaneous job-related duties as assigned.


Preferred Education and Experience

  • BS/BA in Computer Science or equivalent education
  • C# or .NET CORE experience
  • Development experience with Microsoft SQL server
  • Experience with Agile/SCRUM processes
  • Experience with Windows 10/Windows 11, Outlook, Microsoft Office applications, and Internet Explorer.
  • Innovative problem-solving ability
  • Persistence with problem solving even when experiencing setbacks
  • Ability to shift gears and learn new technology or information quickly
  • Effective time management and priority-setting skills


Benefits

  • Flexible work schedule (hybrid opportunity)
  • Competitive compensation
  • Medical, dental, and vision insurance
  • Unlimited vacation
  • Access to the corporate fitness center, meditation room & game room


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