Receptionist

4 days ago

West Allis, United States Rogers Behavioral Health Full time
Under the direction of the Campus Vice President of Operations, the Receptionist operates the hospital‘s telephone system console; greets and manages visitors; coordinates requests for information and services as appropriate; and provides miscellaneous services at the reception desk as directed.

Job Duties & Responsibilities:
Departmental:

  • Operate the hospital‘s phone system console to receive, screen, and direct calls appropriately, while maintaining confidentiality of patient and staff information. Take and process messages for intake, as directed.
  • Greet and manage visitors according to hospital policy.
  • Coordinate requests for information and services as appropriate. Facilitate communication between departments and staff as needed. Make announcements using the overhead paging system as directed and according to policy.
  • Assist with the hospital‘s emergency code situations as directed, including emergency paging.
  • Provide miscellaneous services at the reception desk.
  • Monitor sign-out of hospital vehicles according to policy.
  • Sell meal tickets and other items, as directed.
  • Balance the cash register.
  • Secure patient valuables according to policy.
  • Log parcels for shipping, as directed.
  • Maintain the key log.
  • Provide other services, as directed.

Hospital

  • Promote department goals and the mission of Rogers Memorial Hospital.
  • Demonstrate understanding of Joint Commission and other regulatory agency compliance regulations.
  • Participate in Hospital committees, Performance Improvement/Quality team meetings, and team projects, as directed.
  • Project a professional image by wearing appropriate, professional attire per the Hospital‘s dress code policy.
  • Demonstrate positive, calm, professional, and effective communication skills.
  • Demonstrate punctuality, preparedness, and good organizational ability.
  • Contribute to Performance Improvement/Quality initiatives in a positive, solution-focused manner.
  • Fulfill all Human Resources and Infection Control requirements.

Schedule

  • Pool status
  • Up to 16 hours per week
  • Weekend coverage only

Additional Job Description:

Education/Training Requirements:

  • High school diploma or GED required.
  • Six (6) months of clerical or business training or receptionist experience, or equivalent, is required.

With a career at Rogers, you can look forward to a Total Rewards package of benefits, including:

  • Health, dental, and vision insurance coverage for you and your family
  • 401(k) retirement plan
  • Employee share program
  • Life/disability insurance
  • Flex spending accounts
  • Tuition reimbursement
  • Health and wellness program
  • Employee assistance program (EAP)

Through UnitedHealthcare, UMR and HealthSCOPE Benefits creates and publishes the Machine-Readable Files on behalf of Rogers Behavioral Health.To link to the Machine-Readable Files, please visitTransparency in Coverage (uhc.com)

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