Group Squad Lead, Fidelity Customer Chat Bot

Job Description:

Be part of a team on the cutting edge of helping simplify investing for our customers by bringing innovative AI-based solutions to market, and driving real client and business value

The Group Product Manager (GPM) (aka Group Squad Lead) for Fidelity Assistant will develop industry leading conversational AI experiences for millions of Fidelity Customers.  The Fidelity Chatbot (Fidelity Assistant) is Fidelity’s first line of digital help for customers looking for support on Fidelity.com through our flagship mobile application.  The GPM blends business and technology expertise with a passion for innovation that inspires the team to find new ways of leveraging AI-powered solutions.  Their ultimate accountability is to deliver digital products and value to the end customer.  In this role, the GPM provides product vision for the Fidelity Assistant and develops the strategy for executing on this product vision.  The GPM will lead several teams to define, develop and execute plans to deliver on the product strategy. 

As a GPM, you will partner with other leaders across the enterprise, including AI centers of excellence, digital channels, Wealth Management and Brokerage product leaders to align strategic priorities.  The GPM will curate a shared product backlog, ensuring clear prioritization and communication to achieve customer and business objectives and KPIs.  Additionally, as manager of the aligned product leaders, the GPM provides group leadership, individual coaching, and development to enable the effectiveness of the product leaders and broader teams.   

• Sets overall Fidelity Assistant product vision for the product group, providing thought leadership across product teams on points of integration, backlog trade-offs and alignment with other Product Areas
• Partners as a “powerful pair” with Functional Leaders in Engineering and other disciplines to align strategic decisions, solution development and work priorities, ensuring the best-in-class engineering disciplines are at the core of Enterprise Product solutions
• Serves as the end-to-end owner of the mission, strategy, integrated product roadmap, value creation outcomes, and product life cycle for the product group.  works with the product leaders to prioritize and sequence the necessary work
• Empowers product team members and product leaders in Product group to execute and achieve business results and client value utilizing experimentation, AI and data driven frameworks.
• Evaluates industry and technology trends; strategically integrate with future product vision for continued growth, including emerging conversational AI solutions. 
• Supports aligned product teams as they create value delivered through prioritization, creativity, innovation, collaboration, and decision making.  Guides product teams through organizational complexity in support of cross-domain and cross- product team work.
• Partners with function and product area leaders to support product teams talent needs, defining skill gaps, and building learning opportunities to achieve the strategic direction of the domain and product areas.
• Makes decisions based on anticipated future trends, issues, and business drivers. Manages many dependencies and must align many stakeholders.

• Bachelor’s degree required; relevant graduate degree preferred in an area like computer science, or computational linguistics
• 15\u002B years of related experience and digital product management with proven progression of increased responsibility; preferably in AI/conversational AI product development
• Demonstrable expertise leading teams that deploy AI solutions and integrate them with digital experiences
• Proven ability to deliver large scale products and programs
• Prior experience / expertise with Natural Language Processing, conversational interfaces, dialogue management techniques; prior exposure to solving problems through artificial intelligence/machine learning solutions.
• People management experience, including performance management, goal setting, coaching, development, and engagement.
• Makes decisions that impact results with limited guidance and oversight and shift focus and/or direction to meet changing conditions.
• Strong analytical and judgement skills to determine the direction and achievement of goals; keeping key stakeholders informed on progress.
• Strong influencing and problem-solving skills to resolve cross-business unit and competing product area/product team level strategic priorities.
• Effective communicator and relationship manager with internal and external customers.

Company Overview

Fidelity Investments is a privately held company with a mission to strengthen the financial well-being of our clients. We help people invest and plan for their future. We assist companies and non-profit organizations in delivering benefits to their employees. And we provide institutions and independent advisors with investment and technology solutions to help invest their own clients money.

Join Us

At Fidelity, you ll find endless opportunities to build a meaningful career that positively impacts peoples lives, including yours. You can take advantage of flexible benefits that support you through every stage of your career, empowering you to thrive at work and at home. Honored with a Glassdoor Employees Choice Award, we have been recognized by our employees as a top 10 Best Place to Work in 2024. And you don t need a finance background to succeed at Fidelity\u2014we offer a range of opportunities for learning so you can build the career you ve always imagined.

Fidelity's working model blends the best of working offsite with maximizing time together in person to meet associate and business needs. Currently, most hybrid roles require associates to work onsite all business days of one assigned week per four-week period (beginning in September 2024, the requirement will be two full assigned weeks).

At Fidelity, we value honesty, integrity, and the safety of our associates and customers within a heavily regulated industry. Certain roles may require candidates to go through a preliminary credit check during the screening process. Candidates who are presented with a Fidelity offer will need to go through a background investigation, detailed in this document, and may be asked to provide additional documentation as requested. This investigation includes but is not limited to a criminal, civil litigations and regulatory review, employment, education, and credit review (role dependent). These investigations will account for 7 years or more of history, depending on the role. Where permitted by federal or state law, Fidelity will also conduct a pre-employment drug screen, which will review for the following substances: Amphetamines, THC (marijuana), cocaine, opiates, phencyclidine.

We invite you to Find Your Fidelity at fidelitycareers.com.

Fidelity Investments is an equal opportunity employer. We believe that the most effective way to attract, develop and retain a diverse workforce is to build an enduring culture of inclusion and belonging.

Fidelity will reasonably accommodate applicants with disabilities who need adjustments to participate in the application or interview process. To initiate a request for an accommodation, contact the HR Accommodation Team by sending an email to accommodations@fmr.com.