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Customer Service Representative

2 months ago

Canton, United States AllSTEM Connections Full time

AllSTEM Connections is hiring for one of our prestigious clients. Please make a note of the details below and kindly let me know if you would like to pursue this opportunity further


Title: Sales Support Specialist/ Data Entry Specialist/ Customer Service Specialist

Location: Canton, OH 44720 United States

Temporary Position / Contract Role

Strat date:10/1/2024

End date: 9/26/2025

***Hybrid Position - local to North Canton, Oh and willing and able to be in-office 2-3 days a week is a requirement****.


Qualifications:

Minimum Requirements

• Bachelor's Degree preferred

• A strong work ethic and ability to manage a high volume of tasks at the same time

• 2+ years of experience in sales support, data entry, and/or customer service

• Excellent verbal and written communication skills

• Proven track record of flexibility in a team setting

• Customer focused with a passion for exceptional customer service

• Able to thrive in a fast paced inside sales/customer service environment

• Highly organized, able to prioritize and manage time effectively

• Able to track information accurately and have a strong attention to detail

• Able to maintain an upbeat and positive attitude at all times

• Exposure to CRM systems and previous customer service experience a plus

• Highly motivated, well-organized, flexible, and results oriented

• Proven ability to assess, manage and operate effectively given multiple priorities in a mission-critical environment

• Excellent mathematical skills with emphasis in accounting or financial math

• Strong organizational skills, including detailed record-keeping, excellent and independent follow-through, and a high degree of accuracy

• Knowledge of Salesforce.com preferred

• Proficient with technology, Microsoft Office; prefer Outlook and Excel

• Able to learn new systems quickly


Responsibilities:

As a Sales Support Specialist, you will be responsible for supporting the generation of revenue through service and product order entry and system documentation. This will be accomplished through supporting the Inside & Renewal Sales teams in all aspects of documentation, account reconciliation, invoice research, reporting, and task management throughout the selling cycle.


Some essential functions of this position include:

• Follow best practices and processes to support the Inside & Renewal Sales team in achieving and exceed the annual quota through thorough and accurate completion of product and service tasks

• Prioritize weekly and monthly product and service renewal activities to maximize quarterly revenue and cash flow targets

• Assist in the response to customer emails promptly related to service renewals

• Create and provide customer proposals and supply any related documentation and/or brochures supporting the customer proposed solution to ensure renewals are closed timely

• Create and provide full customer equipment lists showing current equipment under contract and update equipment on each list based on customer feedback

• Submit all tasks related to customer changes and renewals to the Global Business Services team and manage the renewal to ensure completion

• Utilize Salesforce to properly document, report and forecast current and future renewal opportunities.

• Collaborate with your sales team and provide working document as required

• Work closely with business partners to develop a positive working relationship and maintain up-to-date information on renewals processes, marketing campaigns, and changes to technology.

• Assist in executing campaigns targeted to existing customers

• Assist in other sales and marketing tasks as needed