Senior Product Support Lead
2 weeks ago
Senior Product Support Lead Job Summary The Senior Product Support Lead plays a crucial role in enhancing customer satisfaction by executing continuous improvement activities and providing expert technical assistance. This position involves leading root cause analyses for critical issues and collaborating with cross-functional teams to ensure that product quality aligns with customer needs. The Senior Support Lead is essential to maintaining service excellence and driving efficiency within the support processes. (1.) Key Responsibilities 1. Act As A Point Of Escalation For Complex And High-Priority Customer Issues By Employing Advanced Troubleshooting Techniques And Ensuring Timely Resolution Using Tools Like Itsm And Jira. 2. Conduct Root Cause Analysis For Critical Issues, Employing Methodologies Such As The Five Whys And Fishbone Diagram, And Implement Preventive Measures To Mitigate Future Defects. 3. Collaborate Closely With Product Management, Development, And Qa Teams By Providing Actionable Feedback On Product Enhancements And Influencing Product Design Strategies To Align With Customer Requirements. 4. Provide Technical Assistance And Mentorship To Team Members In Resolving Customer Issues By Utilizing Diagnostic Tools And Knowledge Management Systems. 5. Drive Continuous Improvement Initiatives For Support Processes And Workflows, Identifying Opportunities For Innovation And Automation With Tools Like Servicenow And Implementing Efficiency Enhancements. (2.) Skill Requirements 1. In-Depth Knowledge Of Product Support Methodologies (L1-L2-L3) 2. Proficiency In Itsm Frameworks And Tools 3. Strong Problem-Solving Skills With Experience In Root Cause Analysis Techniques 4. Excellent Collaboration And Communication Skills To Work Effectively Across Teams 5. Familiarity With Automation Tools And Continuous Improvement ProcessesCertification 1. Itil Foundation Certification (Optional But Valuable) 2. Certified Support Manager (Optional But Valuable) Disclaimer: E-Solutions Inc. provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. We especially invite women, minorities, veterans, and individuals with disabilities to apply. EEO/AA/M/F/Vet/Disability
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Senior Product Manager
6 days ago
Berkeley Heights, United States Fiserv Full time $120,000 - $198,000Calling all innovators - find your future at Fiserv.We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you swipe your credit card, pay...
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Senior Product Designer
3 weeks ago
Berkeley Heights, United States Fiserv Full timeSenior Product DesignerCalling all innovators - find your future at Fiserv. We're Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day - quickly, reliably, and securely. Any time you...
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Senior Product Manager
2 weeks ago
Berkeley Heights, United States Jobs via Dice Full timeSr. Product Manager - M Location Sunnyvale, CA / Berkeley Heights, NJ Experience 10+ years (Banking / Financial Services preferred) Department Product Management Job Summary We are seeking a highly analytical and detail-oriented Sr.Product Manager with strong experience in the Merchant Acquiring or Embedded Finance Domain. The ideal candidate will act as a...
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Support Lead
2 weeks ago
Berkeley Heights, United States VDart Full timeJob Title: Support Lead - Product Support - (ITSM, Telecom) Location: Alpharetta, GA or Berkeley Heights, NJJob Summary The Support Lead for Product Support plays a pivotal role in ensuring customer satisfaction through the efficient resolution of complex issues and proactive improvement initiatives. This position is responsible for leading troubleshooting...
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Support Lead
5 days ago
Berkeley Heights, NJ, United States VDart Full timeJob Title: Support Lead - Product Support - (ITSM, Telecom) Location: Alpharetta, GA or Berkeley Heights, NJJob Summary The Support Lead for Product Support plays a pivotal role in ensuring customer satisfaction through the efficient resolution of complex issues and proactive improvement initiatives. This position is responsible for leading troubleshooting...
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Support Lead
2 weeks ago
Berkeley Heights, NJ, United States VDart Full timeJob Title: Support Lead - Product Support - (ITSM, Telecom) Location: Alpharetta, GA or Berkeley Heights, NJJob Summary The Support Lead for Product Support plays a pivotal role in ensuring customer satisfaction through the efficient resolution of complex issues and proactive improvement initiatives. This position is responsible for leading troubleshooting...
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Support Lead
2 weeks ago
Berkeley Heights, NJ, United States VDart Full timeJob Title: Support Lead - Product Support - (ITSM, Telecom) Location: Alpharetta, GA or Berkeley Heights, NJJob Summary The Support Lead for Product Support plays a pivotal role in ensuring customer satisfaction through the efficient resolution of complex issues and proactive improvement initiatives. This position is responsible for leading troubleshooting...
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Support Lead
1 week ago
Berkeley Heights, NJ, United States VDart Full timeJob Title: Support Lead - Product Support - (ITSM, Telecom) Location: Alpharetta, GA or Berkeley Heights, NJJob Summary The Support Lead for Product Support plays a pivotal role in ensuring customer satisfaction through the efficient resolution of complex issues and proactive improvement initiatives. This position is responsible for leading troubleshooting...
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Berkeley Heights, United States jobright.com Full timeSenior Commercial Treasury Banking Product Manager Join to apply for the Senior Commercial Treasury Banking Product Manager role at Jobright.ai Senior Commercial Treasury Banking Product Manager 2 days ago Be among the first 25 applicants Join to apply for the Senior Commercial Treasury Banking Product Manager role at Jobright.ai Jobright is an AI-powered...
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Berkeley Heights, United States jobright.com Full timeSenior Commercial Treasury Banking Product Manager Join to apply for the Senior Commercial Treasury Banking Product Manager role at Jobright.ai Senior Commercial Treasury Banking Product Manager 2 days ago Be among the first 25 applicants Join to apply for the Senior Commercial Treasury Banking Product Manager role at Jobright.ai Jobright is an AI-powered...
